Sage HCM Implementation, Support Consultant

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🏄 California, Florida, +3 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $97.6k - $158.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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This company has sponsored H1B visas in the past.

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Baker Tilly US

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Baker Tilly US is a professional services firm offering accounting, assurance, tax, and business advisory services. The company provides a wide range of services, including cybersecurity, artificial intelligence consulting, ESG and sustainability advisory, and risk advisory. Baker Tilly serves numerous industries such as construction, energy, healthcare, higher education, and real estate by offering industry-specific insights and solutions. It is also part of the Baker Tilly International network, the 10th largest accountancy and advisory network globally.

📋 Description

• Lead or support Sage HCM implementations for new clients • Conduct client discovery sessions covering HR, payroll, timekeeping, and business requirements • Translate business requirements into Sage HCM configurations • Configure employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionalities • Assist with employee data conversion, validation, and migration • Configure and test workflows, approvals, notifications, and business processes • Support integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and third-party applications • Follow implementation plans and manage assigned tasks and deliverables • Coordinate user acceptance testing and help resolve issues before go-live • Support go-live activities and transition customers into ongoing support • Provide ongoing functional and technical support to Sage HCM clients • Troubleshoot employee setup, timesheets, workflows, security, reporting, configuration, and system errors • Research issues, identify root causes, and provide clear resolutions • Recommend improvements and best practices for existing Sage HCM environments • Manage support requests and communicate status, next steps, and resolutions • Escalate software defects or complex technical issues when necessary • Maintain documentation of client configurations, issues, and resolutions • Train HR administrators, payroll teams, managers, and other users • Develop client-specific procedures, documentation, and training materials • Advise clients on process improvements and system best practices • Build long-term client relationships and serve as a trusted Sage HCM resource • Identify opportunities to expand or improve clients’ use of Sage HCM • Network and build relationships internally and with clients • Support team member growth through the Baker Tilly Care and Teach philosophy

🎯 Requirements

• 3+ years of experience implementing, configuring, or supporting Sage HCM or comparable HCM/HRIS solutions • Strong understanding of HRIS/HCM processes and employee lifecycle management • Experience gathering client requirements and translating them into system configurations • Experience troubleshooting Sage HCM system and configuration issues • Strong client-facing consulting and communication skills • Ability to manage multiple client projects and support requests simultaneously • Strong analytical and problem-solving skills • Excellent attention to detail and commitment to data accuracy • Ability to independently research and resolve unfamiliar system issues • Comfortable leading client meetings, system demonstrations, and training sessions • Preferred: 3+ years of HCM/HRIS implementation or consulting experience • Preferred: Direct Sage HCM implementation and support experience • Preferred: Experience with time and attendance, timesheets, payroll, benefits, and HR workflows • Preferred: Experience with data conversion and system integrations • Preferred: Experience developing reports and data extracts • Preferred: Knowledge of payroll and accounting processes • Preferred: Experience working for a Sage business partner, HCM consulting firm, or managed services provider • Preferred: Advanced Microsoft Excel skills

🏖️ Benefits

• Flexibility in how and where you get your work done • Career growth and upward career trajectory • Direct on-the-job coaching and mentoring • Firm-wide learning and development programs • Work-life balance encouraged through friendships, social activities, and team outings • Baker Tilly Care and Teach support for professional goals • Compensation and benefits package for eligible employees

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