Behavioral Health Licensed Care Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

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Bamboo Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

☁️ SaaS

💳 Fintech

Healthcare Insurance • SaaS • Fintech

Bamboo Health is a company that provides Real-Time Care Intelligence™ solutions aimed at enabling healthcare professionals to make optimal decisions for better outcomes. These solutions are part of one of the largest care collaboration networks in the United States, transforming how healthcare organizations integrate care. Bamboo Health offers services such as care coordination, real-time notifications, risk reduction, and management for patient transitions, behavioral health, and prescription drug monitoring. Their solutions are widely used, impacting a billion patient encounters annually across hospitals, post-acute facilities, pharmacies, health plans, state governments, and various healthcare providers. They are committed to improving healthcare efficiency, reducing costs, and enhancing health outcomes through their extensive network and real-time data-driven insights.

📋 Description

• Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders, diagnosed and undiagnosed, and unmet needs with respect to social services • Identify, outreach and engage individuals using an omnichannel virtual approach (phone, text and email) • Identify the individual’s care goals • Screen for unmet behavioral health, social service and physical health conditions and needs • Identify and address barriers to definitive behavioral health care • Identify the appropriate level of evidence-based care for the individual, as applicable • Navigate the individual to appropriate care, including behavioral health and/or primary care, as applicable, including scheduling • Support the individual in getting care with pre-appointment checkins • Perform post-care follow-up • Collaborate on care issues with the broader clinical team by participating in case reviews • Use relationship-based strategies to engage individuals, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system • Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible individuals and enroll them in the program • Provide clinical supervision as appropriate for other members of the care team • Identify and develop workflow needs and work with leadership as needed to develop policies to efficiently and effectively operate the navigator team • Meet key engagement metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities • Effectively manage the end-to-end navigation funnel, ensuring individual’s access to definitive assessment and/or treatment • Provide consistent updates on funnel stages including delays and blockers • Proficiency in all additional internal/external technology tools utilized for the position

🎯 Requirements

• Active Registered Nurse (RN) license or Clinical Social Work license • Access to a quiet, HIPAA-compliant, internet-connected workspace to perform clinical duties • 3+ years of experience working for a health plan or at-risk provider, with care coordination or case management experience • Experience in a contact center or similar environment, including patient outreach and engagement in a high-volume, metric-driven setting • Demonstrated experience (professional or lived) supporting individuals with complex needs, including chronic conditions, mental health conditions, substance use disorders, or homelessness • Strong interpersonal, written, and verbal communication skills, with the ability to build trust and understand patient needs • Strong technical proficiency, including CRM systems and omnichannel communication tools (phone, email, text, video) • Sound judgment and problem-solving skills, with the ability to navigate complex situations • Deep empathy and a commitment to reducing barriers to behavioral health and social services • Accountability, adaptability, and the ability to thrive in a fast-paced, evolving environment.

🏖️ Benefits

• Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.