Client Engagement Center AI Solutions Analyst

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $33 - $45 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

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Banner Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1890

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Banner Bank is a financial institution that offers a wide range of banking and financial services to both individuals and businesses. It provides solutions such as personal and business checking and savings accounts, credit cards, personal and home loans, and investment services. Banner Bank also offers specialized services such as online and mobile banking, fraud prevention, and wealth management. Known for its focus on customer trust and satisfaction, Banner Bank has received several accolades including recognition by Newsweek and Forbes as one of the best regional and trustworthy banks. It operates in multiple states including Washington, Oregon, Idaho, and California, and is a preferred SBA lender in many communities.

📋 Description

• The Client Engagement AI Solutions Analyst improves customer and agent experiences by transforming engagement data into actionable insights and continuously optimizing AI-powered interactions. • This role is responsible for measuring what matters—experience, effort, and outcomes. • They tune AI models and conversation flows while ensuring compliance, safety, and brand voice consistency across all conversational channels.

🎯 Requirements

• You have a Bachelor's degree in Business Administration, Data Analytics, Information Systems, Customer Experience Management, or a related field (Required). • You have 2 or more years of experience in contact center operations, customer experience, business analytics, and AI/automation environments (Required). • You understand that an equivalent combination of education and experience can be considered in lieu of a degree.

🏖️ Benefits

• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life • Paid vacation time, sick time and 11 company paid holidays • 401k (with up to 4% match) • Tuition reimbursement