Senior Collections Specialist

🔥 2 minutes ago

🥔 Idaho, Oregon, +1 more states – Remote

🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $24 - $31 / hour

⏰ Full Time

🟠 Senior

📞 Collections

👻 Ghost score 0%

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Banner Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1890

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Banner Bank is a financial institution that offers a wide range of banking and financial services to both individuals and businesses. It provides solutions such as personal and business checking and savings accounts, credit cards, personal and home loans, and investment services. Banner Bank also offers specialized services such as online and mobile banking, fraud prevention, and wealth management. Known for its focus on customer trust and satisfaction, Banner Bank has received several accolades including recognition by Newsweek and Forbes as one of the best regional and trustworthy banks. It operates in multiple states including Washington, Oregon, Idaho, and California, and is a preferred SBA lender in many communities.

📋 Description

• Manage collection and recovery activities on assigned consumer, small business (QuickStep), and credit card accounts, including complex delinquency and recovery situations • Evaluate account performance and risk factors to recommend collection and recovery strategies • Prepare recommendations related to repossession, litigation, charge-offs, and other significant recovery actions • Analyze complex delinquent accounts and determine short- and long-term recovery plans • Administer bankruptcy accounts, including correspondence, court reporting, and coordination of recovery activities • Communicate with borrowers regarding late payments, collection efforts, demand letters, repayment arrangements, and account resolution options • Prepare monthly collection reports and recommend actions to support portfolio performance and loss mitigation • Monitor assigned accounts to maintain acceptable delinquency levels and minimize loan losses • Ensure collection and recovery activities comply with bank policies, procedures, security standards, and applicable regulatory requirements • Identify and escalate potential compliance concerns

🎯 Requirements

• High School Diploma or GED (Required) • 4 or more years of experience in collections, recovery, loan servicing, or a related financial services function, including experience managing complex delinquent accounts and collection activities (Required) • Equivalent combination of education and experience may be considered in lieu of a degree requirement • Strong understanding of consumer lending, small business lending, and credit card products • Proficient in Microsoft Office and comfortable learning new systems and technology • Clear and professional verbal and written communication • Strong negotiation skills and ability to build rapport with customers • Highly organized and able to manage multiple priorities • Understanding of federal and state laws and regulations related to consumer lending, small business lending, collections, and credit cards • Sound judgment, professionalism, and customer-focused approach

🏖️ Benefits

• Annual incentive potential • Comprehensive employee benefits, including medical, dental, vision, LTD, STD and life • Paid vacation time, sick time and 11 company paid holidays • 401k with up to 4% match • Tuition reimbursement