Senior Customer Design – Technology Consultant

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $46 - $78 / hour

⏰ Full Time

🟠 Senior

✍️ Designer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Serve as the super user, designer, problem solver, and evangelist of key customer experience technology products • Design, redesign, and implement customer-obsessed processes and digital products • Lead cross-functional teams determining how, when, and where technologies are used • Act as primary liaison between business and technical partners • Maintain relationships with leaders and stakeholders across customer experience, operations, digital business, IT, data warehouse, and Human Resources • Intake and prioritize stakeholder requirements and communicate appropriately • Translate and document customer needs into actionable designs and business requirements • Analyze current-state processes through observation, interviews, process mapping, customer journey diagrams, and data flows • Design reliable, scalable workflows and operational processes • Conduct technical product analysis and research market products and technologies • Identify, investigate, track, and resolve complex project deliverables • Collaborate with stakeholders to develop scorecards and dashboards monitoring ongoing progress • Map user and customer experiences and requirements to external inputs to confirm scope and customer preferences • Manage complex projects from initiation through completion • Develop and deliver presentations for leadership audiences • Shadow operational teams and research industry best practices • Collaborate with IT, data, and analytics teams

🎯 Requirements

• Bachelor's degree in business, technology, engineering, or a related field • At least five to seven years of experience in the customer or operations technology field • Strong experience designing and using technical products • Experience using databases • Experience with customer relationship management data • Experience with email/text automation • Experience with electronic health record systems • Excellent communication skills • Ability to translate technical concepts into digestible terms for business and leader consumption • Comfortable with public speaking in front of large audiences • Ability to deal effectively with conflict and manage relations balancing system needs and entity priorities • Ability to develop a clear, realistic, and actionable vision • Results-oriented strategic and systems leadership ability • Ability to effectively and credibly interact with and influence internal and external contacts • Excellent problem-solving and analytical skills • Detail-oriented with ability to oversee projects from origin through execution • Salesforce certification highly desired • Lean, Six Sigma, Scrum, or Agile certification is a plus • Knowledge/content management experience using and feature development of CRM applications

🏖️ Benefits

• Total rewards package • Drug-free work environment • Remote work arrangement