Senior Service Center Representative

🔥 13 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $20 - $30 / hour

⏱ Part Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Take inbound calls and answer member and provider questions regarding coverage, benefits, claims, and other plan inquiries • Provide customer service, research, and solve problems for escalated calls and member or provider issues requiring investigation • Provide training and informational/reference resources for the service center • Maintain records, track cases, issue correspondence, and log events for assigned benefits services • Provide direction and leadership in the daily work and workflow of a service center team • Work on special projects as assigned • Interpret company and contracted managed care organization policies and procedures • Independently interpret benefits and managed care policies and communicate accordingly to customers • Determine appropriate actions to meet customer needs • Work Sunday-Saturday between 6am-9pm Arizona Time Zone; some after-hours or weekends may be required for training

🎯 Requirements

• High school diploma/GED or equivalent working knowledge • Three to four years of experience in a high volume service center or managed care environment, preferably with self-insured plans • Substantial previous related work experience in managed care benefits member/provider services • Excellent communication skills • Ability to handle a high volume of incoming calls • Ability to search database or resource tools for correct and timely information • Ability to maintain a professional demeanor • Ability to learn and effectively use the company’s customer information systems • Fundamental knowledge of the organization’s benefit plans • Completion of post-offer Occupational Health physical assessment, drug screen and background check is required • Must reside in the state of Arizona • Bilingual Spanish/English skills are a plus • Experience working with self-insured plans is highly preferred

🏖️ Benefits

• Competitive wages • Paid orientation • Flexible Schedules (select positions) • Fewer Shifts Cancelled • Weekly pay • 403(b) Pre-tax retirement • Resources for living (Employee Assistance Program) • MyWell-Being (Wellness program) • Discount Entertainment tickets • Restaurant/Shopping discounts