Implementation Manager

Job not on LinkedIn

🕒 May 7

🇺🇸 United States – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 35%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Barti

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

<Barti> Barti is an AI-powered electronic health record (EHR) and practice management platform built specifically for eye care practices, including optometrists, ophthalmologists, and opticians. It consolidates scheduling, AI-assisted charting (scribe), messaging, billing, optical and contact lens ordering, and patient intake into a single cloud-based SaaS to reduce administrative clicks, improve workflow efficiency, and increase face time with patients. The product emphasizes HIPAA-compliant security, high uptime, and integration to replace multiple disparate systems.

📋 Description

• Lead structured onboarding for new customers from post-sale kickoff through successful go-live • Serve as the customer's primary point of contact during implementation • Set expectations, define success plans, and manage multiple concurrent implementation projects • Ensure projects are completed on time and align with customer goals • Configure the Barti platform, guide technical setup, and support data migration • Conduct comprehensive remote and occasional in-person training sessions • Promote self-service and strong initial product adoption • Contribute to onboarding process development and operational improvement • Identify opportunities to enhance the onboarding experience and operational efficiency • Anticipate customer needs and mitigate project risks through clear communication • Act as the primary internal champion for an exceptional post-sale experience • Liaise with customers, sales, and engineering teams to support smooth transitions and rapid time-to-value

🎯 Requirements

• 3+ years in a customer-facing, technical role such as Customer Success Manager, Implementation, Professional Services, Technical Account Management, or Project Management • Excellent verbal and written communication skills, with the ability to simplify complex topics • Strong organizational and project management skills • Proven ability to manage multiple projects simultaneously • Self-driven and proactive mindset; adaptable, responsible, resilient, and eager to contribute • Experience with CRM or project management tools such as Salesforce, Asana, Jira, or HubSpot • Prior optician, office manager, or technician experience in an eye care setting (preferred) • 1–2 years of experience in a SaaS environment (preferred) • Experience working in a startup or fast-paced environment (preferred) • Track record of handling difficult customer situations or implementation escalations (preferred) • Willingness to travel for in-person support as needed (preferred) • Must be legally authorized to work in the United States • Must not require employment authorization sponsorship now or in the future

🏖️ Benefits

• Work remotely from anywhere in the U.S. • Competitive salary • Equity in a fast-growing startup • Health, vision, and dental benefits • Unlimited PTO • Annual professional development stipend • Plenty of room for growth, ownership, and creativity • Collaborate with a passionate, fun, and supportive team

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