Customer Success Intern

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

👨‍🎓 Internship

⚪️ Entry-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 57 days.
• 159 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Support Customer Success Managers with daily team activities • Learn Bask Health's merchant-facing platform and customer workflows • Assist with customer onboarding coordination • Track onboarding milestones, outstanding tasks, follow-up commitments, and assigned projects • Maintain accurate customer account records and update approved CRM and customer success systems • Prepare customer meeting notes, action items, account summaries, and internal reports • Draft customer communications under supervision and participate in approved customer meetings • Organize onboarding resources, internal knowledge articles, FAQs, and customer education documentation • Identify recurring customer questions, documentation gaps, outdated instructions, and process improvement opportunities • Research e-commerce businesses, merchant operations, customer education topics, and relevant resources • Organize merchant feedback and support information for Product and Engineering teams • Document assigned customer questions and reported issues accurately • Escalate technical, clinical, pharmacy, and compliance matters to authorized team members • Participate in Customer Success training, internal meetings, and remote-team collaboration • Follow privacy, security, information-handling, communication, and escalation procedures • Complete assigned projects accurately and on time while developing practical SaaS Customer Success and e-commerce operations skills

🎯 Requirements

• Current student, recent graduate, or early-career candidate interested in Customer Success, business operations, or SaaS • Strong interest in learning how Customer Success teams work • Clear written and verbal communication skills • Ability to communicate professionally with internal team members and customers • Strong organizational skills and attention to detail • Ability to complete assigned tasks accurately and on time • Comfortable learning and navigating web-based software • Basic familiarity with email, spreadsheets, and online collaboration tools • Willingness to learn CRM and customer success management systems • Interest in e-commerce, entrepreneurship, and online businesses • Ability to follow instructions and ask questions when clarification is needed • Strong willingness to learn new processes and tools • Ability to manage multiple assignments and follow-up responsibilities • Comfortable receiving feedback and applying it to improve performance • Strong sense of accountability for assigned work • Ability to work independently while collaborating with a remote team • Professional and respectful communication skills • Ability to maintain accurate notes and documentation • Willingness to follow established customer communication procedures • Understanding of the importance of privacy and secure information handling • Ability to recognize when a request requires escalation • Strong curiosity and willingness to investigate unfamiliar topics • Availability to collaborate during agreed U.S. Eastern Time internship hours • Comfortable working in a growing software environment • Positive attitude toward learning, teamwork, and professional development • Nice to have: Currently pursuing or recently completed a degree in Business, Marketing, Communications, Information Systems, or a related field • Nice to have: Previous internship experience in customer support, Customer Success, or business operations • Nice to have: Experience working in a customer-facing role • Nice to have: Familiarity with Shopify, BigCommerce, or other e-commerce platforms • Nice to have: Personal experience operating a Shopify store, TikTok Shop, Amazon business, or other online store • Nice to have: Experience participating in an entrepreneurial or student-run business • Nice to have: Familiarity with direct-to-consumer business models • Nice to have: Experience using HubSpot, Salesforce, Zendesk, or similar tools • Nice to have: Experience maintaining spreadsheets or tracking project tasks • Nice to have: Familiarity with Google Workspace or Microsoft Office • Nice to have: Experience preparing meeting notes and follow-up summaries • Nice to have: Experience assisting with customer onboarding or software training • Nice to have: Familiarity with online storefronts, checkout processes, and subscriptions • Nice to have: Experience conducting business research or organizing customer information • Nice to have: Experience creating written guides, presentations, or documentation • Nice to have: Experience working with remote teams • Nice to have: Interest in healthcare technology or telehealth software • Nice to have: Experience working in a startup or small business environment • Nice to have: Strong interest in building a career in SaaS Customer Success • Nice to have: Experience completing relevant school projects or independent business initiatives

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