Patient Services Specialist

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 60 days.
• 196 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Manage assigned non-clinical patient service cases. • Respond to patient questions through approved communication channels. • Assist with supported account, navigation, and administrative workflows. • Investigate issues that require more than basic troubleshooting. • Review relevant support records and prior case activity when authorized. • Gather and document information needed to understand reported problems. • Maintain accurate case notes, status updates, and follow-up commitments. • Track open cases through resolution or appropriate handoff. • Follow established case prioritization and escalation procedures. • Communicate clearly and professionally with patients. • Provide approved explanations and next steps for non-clinical concerns. • Coordinate administrative follow-ups across authorized teams. • Work with merchant support teams on merchant-controlled workflow issues. • Collaborate with technical support and engineering on platform-related problems. • Document technical issues and troubleshooting steps accurately. • Track escalated cases and maintain appropriate follow-up. • Recognize questions that require clinical or pharmacy expertise. • Refer clinical matters to authorized healthcare professionals. • Refer pharmacy-specific matters to authorized pharmacy contacts. • Avoid providing medical advice or making clinical decisions. • Follow approved privacy, security, and information-handling procedures. • Use authorized systems for sensitive patient-related information. • Follow applicable identity verification and access control requirements. • Report suspected privacy or security concerns. • Identify recurring patient service problems and operational delays. • Share relevant issue patterns with support, product, and technical teams. • Contribute to case resolution guides and internal knowledge resources. • Support improvements to escalation procedures and administrative handoffs. • Participate in training on platform updates and support procedures. • Manage multiple service cases while maintaining accuracy. • Communicate proactively when requests are delayed or blocked. • Take ownership of assigned cases and follow through consistently.

🎯 Requirements

• At least 2 years of experience in patient services, customer support, healthcare administration, or a closely related customer-facing role. • Experience handling customer or patient concerns that require investigation and follow-up. • Ability to manage service cases from initial request through resolution or appropriate escalation. • Strong written and verbal communication skills. • Ability to explain software and administrative processes clearly. • Experience using ticketing systems, case management platforms, or shared support tools. • Strong organizational skills and attention to detail. • Experience documenting customer interactions, case status, and follow-up responsibilities. • Ability to manage multiple open requests and competing priorities. • Strong problem-solving skills and willingness to investigate complex service issues. • Ability to recognize when a request requires specialized assistance. • Experience coordinating with multiple teams to resolve customer concerns. • Ability to remain professional and composed during difficult conversations. • Comfortable navigating web-based software platforms. • Experience following established troubleshooting and escalation procedures. • Willingness to follow strict boundaries around medical and clinical information. • Understanding of the importance of privacy and secure information handling. • Ability to follow identity verification and access control procedures. • Strong accountability for assigned cases and customer follow-up. • Ability to work independently while collaborating with a remote team. • Ability to learn new software workflows and adapt to process changes. • Experience identifying recurring support issues or recommending service improvements. • Ability to communicate effectively with technical and non-technical colleagues. • Availability to collaborate during required U.S. Eastern Time working hours. • Strong commitment to accuracy, service quality, and consistent follow-through. • Nice to Have: Experience in a patient services specialist or patient support specialist role. • Nice to Have: Experience working with telehealth or digital health platforms. • Nice to Have: Experience supporting non-clinical patient-facing workflows. • Nice to Have: Familiarity with patient intake and online questionnaire processes. • Nice to Have: Experience investigating web-based account access or platform navigation issues. • Nice to Have: Experience assisting users with online checkout workflows. • Nice to Have: Familiarity with Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, or similar systems. • Nice to Have: Experience managing escalated or complex support cases. • Nice to Have: Experience coordinating administrative requests between multiple departments. • Nice to Have: Familiarity with healthcare privacy and security practices. • Nice to Have: Experience following identity verification procedures. • Nice to Have: Experience maintaining internal support documentation or knowledge bases. • Nice to Have: Experience identifying recurring service issues and recommending improvements. • Nice to Have: Experience supporting SaaS platforms or web-based applications. • Nice to Have: Familiarity with e-commerce storefront and online payment workflows. • Nice to Have: Experience providing support through email and live chat. • Nice to Have: Experience working with technical support or engineering teams. • Nice to Have: Experience improving case management or escalation processes. • Nice to Have: Experience working in a remote, distributed support environment. • Nice to Have: Experience coordinating administrative requests with healthcare or pharmacy operations teams.

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