Product Manager – Patient Experience

Job not on LinkedIn

🔥 18 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✅ Product Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 29 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Own product initiatives across Bask's patient portal, messaging, treatment status, refills, and renewals • Help define and execute the product roadmap for patient-facing experiences • Work with patients, customer-facing teams, and clinical operations to understand user needs and identify opportunities for improvement • Improve how patients access treatment information, track treatment status, and manage ongoing care • Develop intuitive workflows for patient messaging, refill requests, and treatment renewals • Partner with engineering and design teams to translate patient needs into clear product requirements and technical specifications • Identify friction points and improve usability, accessibility, and reliability across patient-facing workflows • Work with engineers to understand APIs, integrations, data flows, and technical implementation tradeoffs • Coordinate with clinical and pharmacy product teams to ensure patient-facing experiences accurately reflect care and fulfillment processes • Define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction • Gather user feedback, review product analytics, and use findings to prioritize improvements • Lead assigned product initiatives through discovery, development, testing, launch, and iteration • Take ownership of product outcomes and continuously improve the patient experience

🎯 Requirements

• 2+ years of professional product management experience building and shipping software products • At least 1 year of JavaScript/TypeScript experience • At least 1 year of professional experience in an engineering role • Ability to read and write code, understand technical implementation details, and communicate effectively with engineers • Experience working on SaaS products, consumer-facing applications, or complex web-based software • Strong understanding of APIs, integrations, and modern web application development • Experience translating user needs and business requirements into clear, actionable product specifications • Strong product discovery, prioritization, and execution skills • Experience working directly with engineers, designers, and cross-functional stakeholders • Ability to use user feedback and product analytics to make informed decisions • Excellent written and verbal communication skills • Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment • Experience with patient portals, digital health applications, or healthcare technology is nice to have • Familiarity with patient messaging, treatment tracking, refill requests, or renewal workflows is nice to have • Experience building consumer-facing SaaS products or self-service applications is nice to have • Understanding of healthcare privacy, security, and regulatory considerations, including HIPAA, is nice to have • Experience improving user engagement, retention, or recurring service experiences is nice to have • Familiarity with user research, usability testing, and product analytics tools is nice to have • Experience building configurable SaaS platforms that support multiple businesses or organizations is nice to have • Experience with telehealth, subscription-based services, or direct-to-consumer platforms is nice to have

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