Seasonal Customer Care Associate – Multiple Shifts Available

🔥 13 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $17 - $19 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BaubleBar Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

👗 Fashion

🛒 Retail

🛍️ eCommerce

Fashion • Retail • eCommerce

BaubleBar Inc. is a fashion-forward company specializing in statement and everyday jewelry. The company offers a wide range of accessories, including beaded stackable bracelets, earrings, necklaces, rings, and anklets. BaubleBar also caters to those seeking personalized jewelry by offering customizable items such as custom phone cases, blankets, and jewelry. Their product line includes a luxurious selection of 14k and 18k gold pieces, perfect for personal use or as gifts. With exclusive collections like Disney-themed jewelry and collaborations with NBA and NFL, BaubleBar provides unique, trendy options that cater to a diverse clientele eager to elevate their style.

📋 Description

• Manage a high volume of customer inquiries across email, social media, and live chat while navigating multiple systems • Assist customers with questions about orders, returns, shipping, products, and general inquiries • Take ownership of customer concerns and find thoughtful, efficient solutions • Collaborate with internal teams to deliver the best possible customer experience • Maintain accurate and detailed customer interaction records in the CRM • Follow established processes and procedures while reflecting BaubleBar’s brand voice and values in communications • Provide up to 40 hours of support per week after training; initial training is approximately 10 hours per week • Commit to a temporary remote position lasting approximately 12–18 weeks

🎯 Requirements

• 2+ years of professional customer service experience required • Experience managing a high volume of customer inquiries while delivering accurate, thoughtful, and efficient resolutions • Experience working within a CRM or customer support platform required • Familiarity with Kustomer, Shopify, and/or NetSuite strongly preferred • Strong computer and technical skills • Ability to navigate multiple systems at once • Typing speed of at least 40 WPM • Ability to meet and maintain performance expectations, including productivity, response time, resolution volume, quality, and customer satisfaction KPIs • Ability to work independently, prioritize competing tasks, and make sound decisions with minimal supervision • Exceptional attention to detail, accuracy, documentation, and process adherence • Excellent written and verbal communication skills • Proficiency with Google Workspace, including Docs and Sheets • Reliable high-speed internet, a personal computer, and a quiet, distraction-free workspace required • Availability to work weekends and holidays as needed during peak season • Flexible availability within one or more of the following windows: 6AM–2PM EST, 10AM–6PM EST, 2PM–10PM EST, or 6PM–2AM EST • Love for accessories and BaubleBar products

🏖️ Benefits

• Free monthly product allowance to experience BaubleBar products first hand