Customer Support / Success Professional

🕒 September 2

🌐 United States, United Kingdom, +1 more countries – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote 🇨🇦 Canada – Remote

💵 $80 - $160 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Weekday (YC W21)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

👥 HR Tech

☁️ SaaS

Consulting • HR Tech • SaaS

Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies.

📋 Description

• Review and evaluate customer support, customer success, and service delivery-related documents and work products • Assess content for accuracy, clarity, completeness, consistency, and practical relevance • Provide structured, objective, and well-reasoned feedback based on established evaluation criteria • Identify gaps, inconsistencies, errors, and opportunities to improve customer-facing materials and processes • Evaluate responses, recommendations, workflows, and documentation from a customer experience perspective • Follow structured guidelines and evaluation frameworks consistently across assignments • Apply professional judgment and industry knowledge when assessing customer support and success-related content • Clearly communicate observations and recommendations in written form • Complete assignments independently according to project requirements and deadlines • Evaluate materials across different customer support and success scenarios

🎯 Requirements

• Bachelor's degree or equivalent educational qualification • At least 2+ years of professional experience in customer support, customer success, service delivery, account management, client services, or a related field • Strong analytical and problem-solving skills • Excellent written and verbal communication abilities • Customer-focused mindset with the ability to evaluate content from both business and customer perspectives • Strong proficiency in Excel, PowerPoint, and Word • Strong document analysis and review skills • Excellent attention to detail • Ability to identify errors, inconsistencies, and gaps in customer-facing content • Ability to follow structured guidelines and evaluation criteria accurately • Strong written reasoning and ability to provide clear, actionable feedback • Ability to work independently and manage assignments effectively • Strong English communication skills are required • Candidates should be comfortable working independently in a remote environment • H-1B and STEM OPT candidates are not supported at this time

🏖️ Benefits

• Fully remote opportunity • Work can be completed independently according to project requirements and applicable deadlines • Fully remote role that can be completed on your own schedule • Weekly payments through Stripe or Wise, based on services rendered