Seasonal Print Production Support Specialist

🔥 0 minutes ago

🌵 Arizona, Colorado, +21 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $18 - $20 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Minted

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🏪 Marketplace

🛍️ eCommerce

🛒 Retail

💰 $208M Series E on 2018-12

Marketplace • eCommerce • Retail

Minted is an online marketplace that connects consumers with independent artists. The platform provides a wide variety of custom-designed products including art, stationery, and home decor. Minted holds design competitions that allow artists to submit their work, where the community can vote on their favorite designs to be sold on the site. In addition to its marketplace, Minted offers various customization services and promotes a community-centric approach to unique product offerings. The company is committed to supporting artists by offering them a platform to reach a broad audience and championing exceptional design.

📋 Description

• Respond to customer calls, emails, and chats according to policies and procedures • Resolve customer concerns by providing accurate information with empathy and grace • Act as the primary expert for live contacts, specializing in phone support • Guide customers through the order replacement process and create replacement orders in real time • Identify root causes and provide immediate solutions • Review incoming requests to determine whether issues are internal errors or customer-driven changes • Vet and document every case at intake • Open and navigate Adobe Illustrator and Photoshop files to diagnose print issues • Proofread and edit design files as needed • Work cross-functionally to transition customers from general support to the Print Quality queue • Record detailed technical data in Salesforce to track trends and recurring print/design issues • Accurately document and prepare replacement order requests for the Processing Team • Collaborate with the Print Quality team on best practices and consistency • Support general customer service tasks during peak seasonal periods

🎯 Requirements

• Must reside in one of the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Louisiana, Maine, Minnesota, Missouri, Montana, North Carolina, New Jersey, Nevada, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin • Excellent written and verbal communication skills, with the ability to adjust tone for live interactions • Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro (or similar design, photo, and document editing software); Lightroom is a plus • Ability to think critically to solve complex print and design problems on the fly • Experience with Salesforce Lightning and Google Suite • Ability to work effectively in a remote, team-oriented environment and take feedback well • Ability to work a schedule that includes at least one weekend day

🏖️ Benefits

• Seasonal role running from September through December 2026 • Remote work arrangement • Opportunity to support a global marketplace for independent artists