Technical Support Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $44.8k - $61.6k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Baxter International Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 Grant on 2021-04

Healthcare • Manufacturing • Healthcare Insurance

Baxter International Inc. is an innovative, global healthcare leader that offers advanced products, technologies, and therapies to support people in leading healthier, longer lives. The company is committed to meeting the challenges faced by patients, clinicians, and customers in the evolving healthcare landscape, emphasizing resilience and a mission to save and sustain lives.

📋 Description

• Provide Level 1 technical support via phone, email, and future chat channels for Baxter infusion pumps, associated software, and connected digital products • Troubleshoot hardware, software, connectivity, and system-related issues using established troubleshooting guides, technical documentation, and standard operating procedures • Process, document, and manage customer cases • Ensure accurate updates, issue tracking, and timely resolution of support requests • Support Return Material Authorization (RMA) activities for devices requiring repair, replacement, or depot service • Guide customers through product setup, configuration, and operational issues related to Baxter infusion systems and software applications • Escalate complex technical issues to advanced support teams • Collaborate with internal partners to drive resolution • Utilize support systems, Microsoft applications, knowledge management tools, laptops, tablets, and mobile devices • Maintain compliance with HIPAA, GDPR, and applicable environmental, health, and safety requirements

🎯 Requirements

• High school diploma or GED • 1+ years of technical support, help desk, desktop support, service desk, or technical call center experience • Experience troubleshooting computer hardware, software applications, operating systems, and connected devices • Working knowledge of Microsoft Windows operating systems and general computer networking concepts • Experience using case management, ticketing, CRM, or knowledge management systems • Experience utilizing Microsoft Office applications, including Outlook, Excel, and Word • Experience supporting customers via phone, email, or other service channels • Ability to work the scheduled 10:00 AM - 7:00 PM EST shift • Ability to participate in a rotating on-call schedule approximately every six weeks • Applicants must be authorized to work for any employer in the U.S. • Baxter is unable to sponsor or take over sponsorship of an employment visa at this time

🏖️ Benefits

• Medical and dental coverage starting on day one • Basic life insurance • Accident insurance • Short-term and long-term disability insurance • Business travel accident insurance • Employee Stock Purchase Plan (ESPP) with discounted company stock • 401(k) Retirement Savings Plan (RSP) with employee contributions and company matching • Flexible Spending Accounts • Educational assistance programs • Paid holidays • Paid time off ranging from 20 to 35 days based on length of service • Family and medical leaves of absence • Paid parental leave • Commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • Childcare benefits • Reasonable accommodations for individuals with disabilities