IT Help Desk Technician

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $48k - $53k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WarrCloud Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚘 Automotive

🤖 Artificial Intelligence

☁️ SaaS

Automotive • Artificial Intelligence • SaaS

WarrCloud Inc. is a pioneering company in the automotive industry that specializes in automating warranty claims processing for dealerships and OEMs. Utilizing cutting-edge AI technology, WarrCloud offers a fully automated solution that processes warranty claims swiftly and efficiently, significantly reducing processing costs while increasing revenue. The company's platform improves operational efficiency by eliminating tedious manual paperwork, enhancing OEM scores, and providing a comprehensive oversight of claim statuses. This innovative approach not only boosts cash flow but also frees up dealership employees to focus more on customer satisfaction, positioning WarrCloud as a leader in modernizing warranty management within the automotive sector.

📋 Description

• Report to the IT Manager. • Provide first-level, front-line technical support to internal employees and technical integration support for external customers. • Diagnose, troubleshoot, and resolve software, hardware, network, and VPN connectivity issues. • Create, monitor, and resolve support tickets within the Jira JTSM ticket management system, escalating to the IT Support Specialist as appropriate. • Troubleshoot basic network issues, VPN connections, and wireless connectivity for internal staff. • Implement and support remote access solutions, including site-to-site connectivity. • Administer user accounts and permissions across Google Workspace and other internal systems. • Maintain accurate logs of technical events, systemic problems, and corresponding resolutions. • Drive high customer satisfaction through timely, professional, and clear communication. • Perform other related IT support duties and special projects as assigned.

🎯 Requirements

• High School Diploma, GED Equivalent, or equivalent combination of education and experience. • 2+ years of professional experience as a Help Desk Technician or IT customer service support role. • Strong knowledge of computer systems, wireless connectivity, mobile devices, and core IT infrastructure. Windows Operating Systems. • Demonstrated ability to troubleshoot technical issues and explain complex solutions in a simplified manner. • Strong customer service orientation with excellent verbal and written communication skills. • Ability to manage and prioritize heavy workload and meet deadlines in a fast-paced environment. • Self-starter who is curious, resourceful, eager to learn, and holds themselves accountable. • Availability to work nights and weekends on a rotating basis, as needed. • Completion of the Culture Index survey is required for further consideration.

🏖️ Benefits

• 100% Covered Medical • Unlimited/Flexible PTO Policy • Stock Options • 401k with Employer Contribution • Remote Work Flexibility • 10 Paid Holidays Per Year • Annual bonus • Stable / Fast Growing / Exciting company • Chance to work with first of its kind AI/ML technology • Awesome company culture!