IT Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $30 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Expressable

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 $15M Series A on 2022-02

Healthcare • Healthcare Insurance • Wellness

Expressable is an online speech therapy service that offers live, 1-on-1 sessions with experienced speech therapists from the convenience of home. Catering to individuals of all ages, Expressable focuses on a range of communication needs, including speech delay/disorder, language disorder, early language development, autism spectrum disorder, and social issues. Clients are matched with therapists who provide custom treatment plans and ongoing support. With an emphasis on practice at home, Expressable delivers research-based, flexible, and effective speech therapy designed to aid swift progress in communication skills.

📋 Description

• Serve as the first point of contact for employee IT issues involving hardware, operating systems, and core applications • Resolve routine issues quickly and reliably to keep employees productive • Monitor, triage, and prioritize the support queue • Communicate ticket status and resolution clearly to employees • Coordinate escalations to Operations, Engineering, People, or vendors and own requests through resolution • Resolve login, MFA, and lockout issues • Create, modify, and disable user accounts for onboarding, offboarding, and role or information changes • Process access and permission changes according to procedures and approvals • Assist with MFA enrollment, resets, and device changes • Conduct routine user access audits and confirm required changes • Maintain records of accounts, hardware, software, and licenses • Follow and reinforce security, authentication, access-control, and data-protection procedures • Support SSO rollout activities across platforms including Stripe, Slack, Zoom, Apple ID, and Pearson • Support MDM migration from Rippling to Mosyle • Maintain checklists, runbooks, and usage guides • Collaborate with Engineering, Operations, People, and other teams to resolve and prevent recurring issues

🎯 Requirements

• 3–5 years of experience in IT support, help desk, or IT operations • Degree or certifications in information technology preferred • Track record of high ticket throughput and fast, reliable issue resolution in a support environment • Hands-on experience with account provisioning/deprovisioning, access changes, and MFA across cloud-based platforms • Proficiency with macOS, PC environments, mobile device management (e.g., Rippling, Mosyle, JAMF), Slack, Zoom, and Google Workspace • Strong troubleshooting skills across hardware, software, and cloud-based applications in a fully remote environment • Excellent communication skills with the ability to support a geographically distributed team • Must be eligible to work in the United States • Must reside within the United States • No visa sponsorship available

🏖️ Benefits

• Exceptional paid time off policies, including a winter break • 401k matching • Health insurance options for employees and their families • Company-paid life insurance • Company-paid short-term disability coverage • Company-paid long-term disability coverage • Fully remote work environment • Professional collaboration and personal connection in a remote work environment