QA Training Analyst

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Baylor Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Baylor Genetics is a clinical genomics and precision diagnostics laboratory affiliated with Baylor College of Medicine that provides comprehensive genetic testing and interpretation services. The company offers whole genome and whole exome sequencing, chromosomal microarray analysis, mitochondrial testing, pharmacogenomics, and specialized assays, along with genetic counseling, provider support, and insurance/payment resources. Baylor Genetics supports healthcare providers, researchers, and families with AI-enhanced interpretation, multimodal data integration, and end-to-end clinical and laboratory services.

📋 Description

• Conduct routine evaluations of billing-related phone calls, Salesforce case documentation, and account activities using established quality standards and scoring rubrics • Assess interactions for accuracy, policy and procedure compliance, professional communication, patient experience, documentation quality, and payment processing accuracy • Identify quality risks, process breakdowns, and training opportunities • Document audit findings and provide actionable recommendations to leadership • Track quality metrics and trends to support operational decision-making • Participate in calibration sessions to ensure scoring consistency • Facilitate onboarding programs for newly hired billing team members • Deliver instructor-led, virtual, and self-paced training programs • Support competency validation and readiness assessments • Develop onboarding plans and learning pathways • Conduct virtual coaching and skills demonstrations • Partner with leaders to identify training needs based on quality trends, policy changes, and business requirements • Deliver refresher training and continuing education • Lead coaching sessions focused on billing policies, payment collection practices, difficult patient conversations, customer service skills, documentation standards, and compliance requirements • Maintain training records and competency documentation • Create, revise, and maintain billing SOPs, work instructions, reference guides, and job aids • Collaborate with operational stakeholders and subject matter experts to standardize workflows • Ensure documentation reflects current billing policies, regulatory requirements, and operational processes • Conduct periodic SOP reviews and identify gaps or improvement opportunities • Support document control processes and version management • Analyze quality findings to identify recurring issues and root causes • Recommend workflow enhancements to improve efficiency, accuracy, and client experience • Support implementation of new processes, technology enhancements, and policy changes • Participate in cross-functional initiatives focused on quality and operational excellence • Support internal and external audits by maintaining quality and training documentation • Ensure billing team adherence to organizational policies and applicable regulatory requirements • Promote a culture of compliance, accountability, and continuous improvement • Perform other duties as assigned to support team and organizational objectives • Comply with company policies, procedures, and applicable regulatory requirements

🎯 Requirements

• 3-5 years of experience in healthcare billing, revenue cycle management, client services, patient financial services, or related healthcare operations • Experience providing patient-facing or client-facing support • Experience conducting quality reviews, coaching, or training • Experience developing process documentation and SOPs • Strong understanding of healthcare billing and reimbursement processes • Knowledge of patient financial communications and payment collection best practices • Ability to explain complex billing concepts in a clear, patient-friendly manner • Excellent written and verbal communication skills • Strong coaching and facilitation skills • Exceptional attention to detail • Analytical and problem-solving abilities • Experience developing SOPs, training materials, and job aids • Ability to manage multiple projects and priorities • Commitment to continuous improvement and service excellence • Equivalent combination of education and experience may be considered • Bachelor's degree preferred • Preferred experience in genetic testing, laboratory medicine, molecular diagnostics, or healthcare reimbursement • Preferred experience with Salesforce, CRM systems, billing platforms, and learning management systems • Preferred experience supporting onboarding and competency assessment programs

🏖️ Benefits

• Equal opportunity employer committed to fostering an inclusive and diverse workplace • Application accommodations available through Human Resources • Hybrid / Remote eligible work arrangement

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