Application Support Analyst

Job not on LinkedIn

🕒 September 9

🤠 Texas – Remote

🤠 Texas – Remote

💵 $28 - $29 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

🛡️ Insurance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Provide level 2 support for SaaS and custom-built insurance applications using documented procedures and available support tools • Provide customer service through chat, email, phone, and in-person teammate interactions • Interact and communicate with teammates across multiple organizational levels and departments • Follow and execute standard operating practices and procedures • Support multiple applications managed by the department • Escalate complex issues to appropriate business units and technical teams • Troubleshoot, problem-solve, and offer solutions using application expertise • Support application conversion and implementation projects • Promote information security best practices by educating support customers and following access standards • Travel infrequently to offices for onsite support, conferences, and meetings, up to approximately 5%

🎯 Requirements

• Associate degree, technical certification, or equivalent experience • Foundational knowledge of Microsoft technologies (M365, O365, SharePoint) • 1-2 years of experience in customer service, technical support, application support, or insurance • Preferred: Bachelor’s degree in computer science or equivalent experience • Preferred: Foundational knowledge of the insurance industry • Preferred: Experience providing technical support for SaaS applications • Preferred: Foundational knowledge of CRM Software (Dynamics, Salesforce) • Preferred: Experience supporting a variety of business applications in a production environment • Preferred: Foundational knowledge of ITIL, Agile, and Scrum frameworks • Preferred: Good problem-solving skills for technology-related issues and complex business scenarios

🏖️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services • Paid Time Off • Holidays • Preferred Partner Discounts