Cloud Support Engineer

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $90k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SoluStaff

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🎖️ Defense

🏭 Manufacturing

Healthcare • Defense • Manufacturing

Symmetrio is a full-service recruiting, staffing, and consulting company with decades of experience across various high-growth industries. They specialize in permanent placement, contract-to-hire, and staff augmentation, focusing on aligning talent with client goals and cultures. Symmetrio offers tailored recruitment solutions and advisory services in sectors such as life sciences, information technology, engineering, medical devices, logistics solutions, manufacturing, and building automation. Their team of talent acquisition experts is committed to understanding clients’ organizational needs and delivering specialized professionals to meet these challenges. With a strong emphasis on trust, understanding, and collaboration, Symmetrio aims to optimize operations and drive innovation and excellence for their clients.

📋 Description

• Serve as the primary technical contact for assigned customers and build trust with customer IT directors, network engineers, and clinical leadership • Provide Tier 1/Tier 2 technical support via phone, email, and ticketing system • Triage issues, diagnose root causes, and coordinate resolutions with the Principal SRE and Cloud Network Engineers • Troubleshoot SaaS application performance issues and escalate degradation appropriately • Diagnose customer connectivity and network issues, including VPN tunnel health, AWS routing validation, and firewall rule problems • Coordinate with customer firewall and network teams during troubleshooting • Liaise between customer health system IT departments and internal engineering teams • Gather diagnostic information, validate customer network topology, and communicate complex cloud networking problems clearly • Develop and maintain healthcare-focused cloud networking support playbooks and runbooks • Support new customer onboarding, initial connectivity validation, VPN configuration, and go-live health checks • Proactively monitor connectivity status, VPN tunnel status, and application performance • Alert SRE and Network Engineering teams to emerging issues before customer reports • Partner with the Cloud Network Engineer during customer firewall coordination calls • Validate connectivity requirements against customer firewall policies • Build and maintain a healthcare-specific support knowledge base • Document oncology center network configurations and troubleshooting patterns • Participate in an on-call rotation for critical customer incidents

🎯 Requirements

• AWS Certified Advanced Networking – Specialty OR AWS Certified SysOps Administrator – Associate • 2+ years of Tier 1/Tier 2 technical support experience in healthcare IT environments (hospitals, clinics, health systems) • Strong familiarity with healthcare network infrastructure and security; comfortable troubleshooting in regulated healthcare environments • Working knowledge of Cisco ASA firewalls; familiarity with Fortinet and Palo Alto environments a plus • Understanding of firewall rule configuration, VPN tunnel setup (Site-to-Site VPN basics), and how healthcare networks connect to external cloud applications • Experience supporting oncology centers, radiation therapy departments, or similar clinical IT environments strongly preferred • Experience supporting Epic EHR, OIS (Oncology Information Systems), or other healthcare applications • Understanding of cloud networking concepts: VPN connectivity, AWS VPCs, firewalls, routing (cloud-based, not traditional BGP/OSPF) • Experience troubleshooting connectivity issues between hospital networks and cloud environments preferred • Strong troubleshooting methodology; ability to think systematically through multi-layer problems (application, cloud infrastructure, customer network) • Excellent communication skills; ability to translate technical concepts for non-technical clinical staff and speak authoritatively with experienced hospital IT directors and network engineers • Professional demeanor and strong customer service orientation • Experience with ticketing systems, knowledge base tools, and technical documentation practices • Comfortable working in a remote environment with self-management and time-zone flexibility for U.S. customer base • Collaborative mindset; comfortable escalating appropriately and partnering with senior engineers • Willingness to develop and own support processes and playbooks in a rapidly growing organization • Qualified candidates will interview via Microsoft Teams or another video conferencing platform

🏖️ Benefits

• Health benefits • 401(k) plan • Paid time off • Additional company-sponsored benefits