Technical Support Technician II

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Summit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💼 Consulting

🏨 Hospitality

📣 Marketing

Consulting • Hospitality • Marketing

Summit is a SaaS platform that helps businesses create, customize, shorten and track URLs and QR Codes, build mobile-friendly landing pages, and analyze engagement across campaigns. It offers branded links, UTM tracking, dynamic QR codes, 2D barcodes, digital business cards, integrations (including Shopify and Canva), and a developer-facing API to automate and scale link management for teams and enterprises. Summit targets business customers with free and enterprise plans, focusing on marketing, customer experience, and analytics use cases.

📋 Description

• Provide frontline technical support for customer environments and hosted services • Respond to incidents and service requests through ticketing systems, phone calls, and support channels • Troubleshoot servers, operating systems, connectivity, hosted services, and customer environments • Monitor ticket queues and support timely response and resolution • Document, prioritize, and manage support requests with accurate ticket updates and customer communication • Maintain ownership of customer issues throughout the support lifecycle • Escalate complex issues requiring deeper technical expertise • Support routine maintenance activities, customer requests, and operational tasks • Collaborate with Systems Support, Network Support, NOC, and other technical teams • Maintain documentation, troubleshooting procedures, and knowledge base content • Communicate clearly with customers throughout troubleshooting and resolution • Continuously expand technical knowledge through hands-on experience and ongoing learning

🎯 Requirements

• Experience in Technical Support, Systems Support, NOC, Managed Services, Hosting, or Infrastructure Operations environments • Foundational knowledge of servers, operating systems, networking, virtualization, or infrastructure support concepts • Strong troubleshooting skills • Effective communication with technical and non-technical audiences • Ability to balance multiple tickets, priorities, and customer commitments • Ability to take ownership of issues through resolution • Comfortable learning new technologies, platforms, and tools • Calm, solutions-focused approach during technical support situations

🏖️ Benefits

• Flexible Time Off • Medical, Dental & Vision coverage with HSA/HRA options • 401(k) with 4% match • Paid Parental Leave • Life & Disability Insurance • Wellness Support for mental and physical health • Free Colocation & Cloud Access • Work From Anywhere – remote-friendly by design • A low-ego, get-it-done culture