Client Engagement Manager

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions. • Analyze and synthesize data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies. • Develop custom data models & algorithms and create data visualizations (reports and dashboards) to support user stories and drive actionable insights. • Drive discussions on data and insights, context, and implications with business and technology partners. • Identify, design, and implement internal process improvements & best practices such as automation of manual processes, optimization of data models and re-design of visualization for greater scalability. • Implement observability tools that will allow for tracking of data quality, users & performance and to enable strategic planning of product enhancements & process improvements. • Perform root cause analysis on logic changes & bug identification to identify opportunities for product improvement. • Create and maintain product-related documentation (e.g. project plans, business & technical requirement documents, etc.). • Communication of technical specifications to ensure that proper and optimized techniques, queries, and final deliverables are understood and incorporated into data and analytics processes. • Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA requirements), and "leading practices". • Responsible for mentorship of junior team members. • Serve as technical liaison to business users. • Contribute to innovative strategies by exploring, investigating, and implementing new data-centric analytics representing industry changes.

🎯 Requirements

• B.S. Computer Science, Business Analytics or similar field. • 5+ years of relevant working experience within data analytics field. • Adept in Tableau or similar data visualization and analytics tools. • Working SQL knowledge and experience with relational databases & query authoring (SQL). • Maintain in-depth understanding of relevant data analytics best practices and display expertise with tools needed to debug and diagnose issues. • Ability to thrive in a fast-paced environment, responding quickly to oversight and following instruction closely, while anticipating needs and developing efficiencies on repeat tasks. • Must be able to adapt to change in direction and priorities in a project and deadline-oriented environment. • Strong sense of project ownership and the ability to manage high project volume effectively. • Excellent problem-solving, critical thinking and analytics skill with the ability to work in a cross-functional team. • Quick self-motivated learner who can initiate and drive new projects in anticipation of management and client goals and objectives with little or no supervision. • Outstanding verbal and written communication skills with experience in developing and maintaining effective, collaborative working relationships with clients and internal stakeholders. • Self-directed and comfortable supporting the business needs of multiple teams, systems and products. • A drive to learn and master new technologies and techniques.

🏖️ Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.