Customer Care Specialist

Job not on LinkedIn

🕒 September 2

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

🛡️ Insurance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Keep existing bill counts and policy premiums on the books by notifying members that their premium is due. • Assist members with making payments and setting up recurring payments. • Refer members to the sales department when interested in a new policy or new level term product. • Mail reminder and lapse letters from the system in a timely manner. • Make at least 50 outbound calls per day. • Review retention reports daily and prioritize focus areas. • Work through assigned unpaid-account tasks. • Assist on the payment line to ensure member calls are handled promptly. • Work credit-card expiration tasks and EFT-failed accounts. • Acquire and maintain knowledge of Affinity life and health plans. • Meet goals and maintain bill count and premium on the books.

🎯 Requirements

• Minimum of a high school diploma or general education degree (GED). • 2+ years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience. • Proficient PC skills and ability to learn new software programs. • Active Illinois insurance license or the ability to become licensed within 90 days of hire.

🏖️ Benefits

• Commission • Merit eligible • Medical/Rx insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • ESPP • 401k • Student Loan Assistance • Tuition Reimbursement • Free Mental Health & Enhanced Advocacy Services • Paid Time Off • Holidays • Preferred Partner Discounts