Employee Navigator Team Lead

Job not on LinkedIn

🕒 June 15

🏄 California – Remote

🏄 California – Remote

💵 $75k - $95k / year

⏰ Full Time

🟠 Senior

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Own the end-to-end delivery and performance of the pod, including implementations, renewals, and ongoing service work. • Ensure all projects and service requests are completed on time, within scope, and meet established quality standards. • Monitor workloads across the pod and proactively balance resources within the pod and collaborate across teams to meet demand and deadlines. • Leverage data and metrics from ticketing system to monitor team performance, ensure timely ticket management, and maintain accurate time tracking. • Analyze workload and performance data to proactively balance work within the pod and across pods, ensuring optimal resource allocation and throughput. • Use data-driven insights to identify trends, risks, and areas for improvement, driving accountability and operational efficiency across the team. • Drive accountability for results, ensuring team members meet performance expectations and deliverables. • Provide ongoing coaching, mentorship, and development to pod members across all roles in the pod. • Build and maintain strong relationships with aligned B&B offices and key client stakeholders.

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 5+ years of experience in benefits administration or related field • 3+ years of experience working with Employee Navigator • Proven ability to manage multiple priorities and deadlines in a fast-paced environment • Strong problem-solving and escalation management skills • Excellent communication and interpersonal skills • Proficiency with MS Office Suite • 3–5 years of people leadership experience (preferred) • Experience with CRM, ticketing, and/or project management systems (preferred) • Prior experience leading implementations and renewals within a benefits administration environment (preferred)

🏖️ Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.