Program Manager – Infrastructure & Operations Portfolio

Job not on LinkedIn

🕒 July 23

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

💵 $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

🛡️ Insurance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Own and manage the Infrastructure & Operations project portfolio, aligning it with enterprise strategy, technology roadmaps, operational priorities, and resource capacity. • Lead large-scale programs and transformations involving cloud adoption, data center modernization, network transformation, endpoint management, disaster recovery, operational resilience, and ITSM. • Partner with leadership on portfolio capacity, resource allocation, and delivery priorities. • Establish portfolio governance, executive reporting, and decision-making frameworks covering progress, risks, budgets, and outcomes. • Monitor portfolio financial performance, including budgets, forecasts, capital expenditures, and operational spending. • Drive cross-functional alignment and resolve escalations. • Lead, coach, mentor, and develop a team of Project Managers. • Promote consistent PMO methodologies, governance practices, reporting standards, and project management disciplines. • Conduct portfolio and project reviews covering performance, resources, risks, and dependencies. • Directly lead complex Infrastructure & Operations projects and programs through the full project lifecycle. • Define scope, objectives, success criteria, milestones, budgets, resource requirements, and delivery plans. • Maintain project plans, RAID logs, communication plans, executive status reports, and governance artifacts. • Provide oversight for projects managed by other Project Managers. • Coordinate cross-functional teams, vendors, and stakeholders to manage dependencies, mitigate risks, resolve issues, and achieve outcomes. • Evaluate trade-offs involving cost, complexity, operational impact, risk, and business value. • Ensure delivery aligns with enterprise architecture, security requirements, operational standards, and service-level objectives. • Collaborate with technology, business, finance, security, compliance, and operations leaders. • Communicate portfolio health, risks, decisions, and outcomes to executives. • Support portfolio planning, budgeting, forecasting, and governance. • Identify and mitigate operational stability, security, compliance, and technology delivery risks. • Ensure adherence to governance standards, change management processes, and operational policies. • Serve as escalation point for portfolio-level risks, issues, and cross-functional conflicts. • Partner with Security, Compliance, and Audit teams on regulatory and governance requirements. • Transition infrastructure solutions into operational support through documentation, training, and knowledge transfer. • Validate operational readiness, including support models, monitoring, service management processes, and recovery procedures. • Coordinate transition activities with Engineering, Operations, and Service Desk teams. • Conduct post-implementation reviews and incorporate lessons learned.

🎯 Requirements

• Bachelor’s degree in computer science, information systems, engineering, business, or related field. • 8+ years of experience in IT program or portfolio management, including experience leading Infrastructure & Operations initiatives. • Experience managing multiple concurrent projects, programs, or portfolios with cross-functional dependencies. • Experience leading, mentoring, or developing Project Managers and delivery teams. • Working knowledge of infrastructure and operations disciplines, including cloud services, networking, compute, storage, endpoint management, IT service management, and operational support models. • Strong leadership, communication, stakeholder management, and organizational skills. • Experience with portfolio governance, executive reporting, budgeting, and resource planning. • Demonstrated ability to manage competing priorities in complex, fast-paced environments. • Preferred: Experience leading enterprise infrastructure transformation or modernization programs. • Preferred: PMP, PgMP, PfMP, PMI-ACP, or similar project, program, or portfolio management certification. • Preferred: ITIL certification or experience working within ITIL-aligned environments. • Preferred: Experience with Azure, AWS, or hybrid cloud environments. • Preferred: Experience with portfolio management (PPM) tools and enterprise governance frameworks. • Preferred: Experience supporting organizations undergoing significant technology or operational transformation.

🏖️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services • Paid Time Off • Holidays • Preferred Partner Discounts