BlueCross BlueShield of Tennessee
5001 - 10000 employees
Founded 1952
🏥 Healthcare
💼 Consulting
🛡️ Insurance
Healthcare • Consulting • Insurance
BlueCross BlueShield of Tennessee is a leading health plan provider in Tennessee, serving 3. 4 million members. The company is committed to creating a workforce where everyone is valued, respected, and part of the team, emphasizing diversity and inclusion. They offer a range of career opportunities, including internships through their BlueBridge program, enabling new professionals to transition from college to work. BlueCross BlueShield of Tennessee also focuses on providing exceptional customer service and community care, striving to make a difference in the healthcare industry. It is an independent licensee of the Blue Cross Blue Shield Association and a qualified health plan issuer in the Health Insurance Marketplace.
Health Navigator
🔥 0 minutes ago
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BlueCross BlueShield of Tennessee
5001 - 10000 employees
Founded 1952
🏥 Healthcare
💼 Consulting
🛡️ Insurance
Healthcare • Consulting • Insurance
BlueCross BlueShield of Tennessee is a leading health plan provider in Tennessee, serving 3. 4 million members. The company is committed to creating a workforce where everyone is valued, respected, and part of the team, emphasizing diversity and inclusion. They offer a range of career opportunities, including internships through their BlueBridge program, enabling new professionals to transition from college to work. BlueCross BlueShield of Tennessee also focuses on providing exceptional customer service and community care, striving to make a difference in the healthcare industry. It is an independent licensee of the Blue Cross Blue Shield Association and a qualified health plan issuer in the Health Insurance Marketplace.
📋 Description
• Conduct educational telephone calls advising members about available benefits, services, and programs • Complete health needs assessments and refer members to population health management programs as appropriate • Reach out to members with identified gaps in care and encourage compliance • Assist members in locating providers and scheduling appointments • Manage system work queues • Screen members for eligibility, prior case activities, recent claims, customer service inquiries, and authorization history • Assign members to the clinical team for call outreach and intervention • Research and analyze inquiries or complaints related to processes, designations, lost incentives, and other program-related matters • Work overtime as needed
🎯 Requirements
• Associate degree in education, communication, or a health-related field, or equivalent work experience • 2 years of experience in a customer service support role • At least one year of experience in a medical office setting or working with senior populations is ideal • Knowledge of medical terminology • Ability to work independently with minimal supervision or in a team environment • Proficient interpersonal and organizational skills • Sound decision-making and problem-solving skills • Ability to work independently and creatively • Self-motivated, able to manage multiple tasks, and able to set priorities • Effective time management skills • Excellent oral and written communication skills • Digital literacy assessment required • Various immunizations and/or associated medical tests may be required
🏖️ Benefits
• Remote work • Remote-first work environment • Potential relocation assistance if residence in Chattanooga, TN is required • Collaborative and supportive team environment
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