Supervisor Support – CTSS

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $57k - $62k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

🛍️ eCommerce

☁️ SaaS

🚗 Transport

eCommerce • SaaS • Transport

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Responsible for the day-to-day management of an operational administration team, including managing key performance indicators (KPI) and providing assistance and coaching • The primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets • Expertly use the appropriate BCD Travel tools and systems to complete requests • Perform quality management such as error management • Appropriately responds to and resolves customers' inquiries • Monitor global distribution systems (GDS) queues daily to maintain quality control (according to client policy) • Respond to the customer in compliance with SLA • Seek opportunities to review operational administrative processes and the commercial relationship with the customer and provide suggestions for improvement

🎯 Requirements

• Solid working knowledge of the travel industry, policies, procedures, and processes • Proficiency with GDS Sabre and GDS Amadeus • Strong verbal and written communication skills in English • Demonstrated excellent professional customer service and problem-resolution skills • Proficiency in Microsoft Office applications • Proven ability to handle multiple priorities simultaneously

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated