Supervisor, Member Services

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $66.1k - $99.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Point32Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🤝 Non-profit

🧘 Wellness

Healthcare Insurance • Non-profit • Wellness

Point32Health is a leading nonprofit health and well-being organization that provides health coverage and services for individuals at all life stages. Through its family of companies, including Harvard Pilgrim Health Care and Tufts Health Plan, Point32Health offers a variety of health plans, programs, and services encompassing medical, pharmacy, wellness, and behavioral health. Point32Health is committed to health equity and has been recognized for its inclusive practices, earning distinctions in areas such as health equity, disability inclusion, and LGBTQ+ workplace inclusion. With a focus on innovative solutions and high-quality coverage, Point32Health strives to create a better healthcare experience for its members and communities.

📋 Description

• Oversee daily operations of the service center team • Schedule shifts and manage attendance • Provide training and development for team members • Track and analyze key performance indicators (KPIs) • Conduct regular performance reviews of team members and provide feedback • Ensure high levels of customer satisfaction • Handle escalated customer issues and complaints • Prepare and present reports on team performance and customer feedback • Facilitate effective communication within the team and with other departments • Monitor and evaluate calls for quality assurance purposes

🎯 Requirements

• Associate degree or equivalent work experience • 3-5 years of customer service experience • Previous supervisory experience preferred • Customer service experience in health care, call center or corporate office • Knowledge of medical terminology • Prior experience training and working in a virtual/remote setting

🏖️ Benefits

• Medical, dental and vision coverage • Retirement plans • Paid time off • Employer-paid life and disability insurance with additional buy-up coverage options • Tuition program • Well-being benefits • Full suite of benefits to support career development, individual & family health, and financial health