Research and Insights Specialist

🕒 September 2

🇨🇦 Canada – Remote

💵 $74.8k - $116.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BCLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1985

🏥 Healthcare

🏨 Hospitality

🎲 Gambling

Healthcare • Hospitality • Gambling

BCLC is the Province's gambling and entertainment company, managing casino, lottery, bingo, and sports betting operations in British Columbia for over 35 years. The company has generated $28 billion for the province, funding essential services like healthcare, education, and community programs. BCLC emphasizes responsible gambling, offering educational resources while also engaging employees in charitable activities within the community.

📋 Description

• Initiate, design and coordinate market and customer experience research initiatives • Coordinate and execute day-to-day research requirements for a designated client-focused area • Analyze quantitative and qualitative data from customer feedback tools across touchpoints and product categories • Transform customer feedback data into relevant insights supporting internal business processes and strategies • Develop communication methods and reports to share customer insights across the organization • Combine surveys, data analytics and secondary data sources into unified views for business areas • Apply leading industry practices in research and insight techniques • Participate in projects supporting corporate or departmental priorities • Manage the complete process of qualitative and quantitative primary and secondary research studies • Liaise with external suppliers • Build relationships with internal teams, departments and business units to identify research needs • Determine customer insight objectives and provide data-driven insights and recommendations • Support strategic initiatives, business plans and operational forecasting • Pursue self-development and participate in knowledge transfer

🎯 Requirements

• Post-secondary degree or diploma in a relevant discipline including business economics, statistics and/or research • Certified Market Research Professional (CMRP) and/or course work completed from the Market Research Intelligence Association (MRIA) • 3 to 5 years progressively responsible experience in market or customer research • Experience using or managing online panels • Experience managing large-scale and ongoing brand, loyalty or market studies • Experience analyzing data using statistical tools such as SPSS is an asset • Experience administering and using survey platforms such as Qualtrics is an asset • An equivalent combination of education and/or experience may be considered • Excellent interpersonal and relationship building skills • Strong quantitative and qualitative analytic skills • Strong time management, multitasking and project management skills • High degree of accuracy and attention to detail • Ability to act on own initiative, exercise sound judgment and prioritize work • Excellent verbal and written communication and presentation skills • Ability to simplify complex information • Strong working knowledge of MS Office suite • Must be at least 19 years of age • Must be legally eligible to work in Canada

🏖️ Benefits

• Robust wellness programs to enhance your physical, mental, social, financial and career well being • Flexible working model supporting work-life integration • 37.5 hour work week • Volunteer hours each year through the Play It Forward program • Remote work options for employees residing in British Columbia • Inclusive work environment • Accommodation support for interviews