Field Service Engineer

🔥 13 hours ago

🏄 California, Nevada, +1 more states – Remote

🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote

💵 $24 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Provide in-depth technical and customer support for BD Parata's pharmacy automation products • Travel regionally to provide support and service to pharmacies in multiple environments • Deliver customer service and resolve technical problems at client sites • Maintain equipment and proactively resolve potential issues to maximize uptime • Train customers on operation and maintenance of pharmacy automation systems • Respond to service requests within SLA requirements • Collaborate with service teams to resolve complex technical issues • Assist with new automation installations as needed • Document issues and resolutions in Salesforce Field Service Lightning • Provide product feedback to drive continuous improvement • Work independently with minimal supervision

🎯 Requirements

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience) • Strong customer service orientation • Proficiency with Windows operating systems and Microsoft Office • Knowledge of computer networking, router/switch configuration, and file management • Strong mechanical aptitude and ability to use hand tools for complex equipment service • Experience with digital multi-meters and electrical testing equipment • Daily car travel, averaging 4 hours per day, with occasional air travel • Ability to lift/carry up to 50 pounds frequently and 100 pounds occasionally • Ability to stand for extended periods, up to 10-12 hours when necessary

🏖️ Benefits

• Fleet vehicle • Corporate credit card for expenses • Company laptop and phone • Complete tool kit • Comprehensive benefits package • Competitive compensation and benefits programs • Reward and recognition opportunities • Company support and development for associates