Quality Excellence Capability Specialist

🔥 2 hours ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🏖️ New Jersey – Remote ⛷️ Utah – Remote 🍑 Georgia – Remote

💵 $135.5k - $216.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Coordinate deployment of Quality Excellence Academy learning activities in alignment with regional plans and priorities • Partner with site Quality contacts to coordinate training needs, target audiences, schedules, delivery formats, language considerations, and logistical requirements • Maintain regional training calendars, site schedules, participant rosters, completion records, action logs, and other program documentation • Coordinate instructor and subject matter expert availability, virtual meeting logistics, training materials, room requirements, participant communications, and session follow-up • Co-lead instructor-led, virtual, and blended learning sessions • Deliver selected training sessions independently on an occasional basis after completing required qualification, preparation, and content familiarization • Support capability-building programs in Investigation Management, Root Cause Analysis, Problem Solving, Process Validation, Change Control, Technical Writing, and other quality priorities • Prepare and organize facilitator guides, participant materials, exercises, assessments, and supporting resources • Collect participant feedback and assessment results and summarize themes, issues, and improvement opportunities • Provide status updates on upcoming sessions, site readiness, participation, completion, scheduling risks, and follow-up actions • Partner with site Quality teams, regional Quality Excellence Capability Partners, Central Quality, Learning & Development, and business stakeholders • Maintain records associated with training delivery, learner participation, qualification, and effectiveness activities • Support training effectiveness activities through surveys, assessments, observations, stakeholder feedback, and follow-up tracking • Use training data, quality metrics, audit or inspection observations, and stakeholder feedback to identify recurring capability needs and scheduling priorities • Support onboarding, targeted remediation, CAPA-related learning activities, and other focused capability-building efforts • Assist with Kaizen events, structured problem-solving workshops, community-of-excellence activities, and sharing of best practices across sites • Identify opportunities to simplify coordination, improve the learner experience, strengthen documentation, and increase consistency across regions • Promote continuous learning, accountability, quality excellence, and operational effectiveness

🎯 Requirements

• Bachelor's Degree in Life Sciences, Sciences, Engineering, Education, Business, Operations, or a related field is required • 3+ years of relevant experience in medical device, pharmaceutical, biologics, manufacturing, quality, learning and development, or another regulated environment • Experience coordinating training, projects, programs, events, or cross-functional activities involving multiple stakeholders, locations, or time zones • Working knowledge of regulated quality systems and quality processes such as CAPA, nonconformance management, investigations, change control, process validation, design controls, or risk management • Experience supporting or delivering instructor-led or virtual training, presentations, workshops, or other learning activities • Strong organizational and planning skills, with demonstrated attention to detail and the ability to manage multiple schedules, priorities, and follow-up actions • Strong written and verbal communication skills, with the ability to engage associates, facilitators, subject matter experts, and site leaders • Proficiency with Microsoft 365 tools used for scheduling, communication, tracking, collaboration, and presentation development • Ability to work effectively in a matrixed, cross-functional, and multicultural environment • Willingness to travel domestically and internationally as required, approximately 25% • Ability to communicate and deliver training in Spanish is preferred • Experience supporting teams or sites globally is preferred • Experience using a learning management system or maintaining controlled training records is preferred • Experience with adult learning principles, facilitation, learner engagement, or training effectiveness is preferred • Experience supporting audit readiness, inspection readiness, remediation, or quality improvement activities is preferred • Experience with problem-solving, continuous improvement, Lean, or Kaizen methods is preferred • Ability to adapt communication and coordination approaches across different cultures, languages, and organizational levels

🏖️ Benefits

• Medical coverage • Health Savings Accounts • Flexible Spending Accounts • Dental coverage • Vision coverage • Hospital Care Insurance • Critical Illness Insurance • Accidental Injury Insurance • Life and AD&D insurance • Short-term disability coverage • Long-term disability insurance • Long-term care with life insurance • Anxiety management program • Wellness incentives • Sleep improvement program • Diabetes management program • Virtual physical therapy • Emotional/mental health support programs • Weight management programs • Gastrointestinal health program • Substance use management program • Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit • BD 401(k) Plan • BD Deferred Compensation and Restoration Plan • 529 College Savings Plan • Financial counseling • Baxter Credit Union (BCU) • Daily Pay • College financial aid and application guidance • Paid time off (PTO), including all required State leaves • Educational assistance/tuition reimbursement • MetLife Legal Plan • Group auto and home insurance • Pet insurance • Commuter benefits • Discounts on products and services • Academic Achievement Scholarship • Service Recognition Awards • Employer matching donation • Workplace accommodations • Adoption assistance • Backup day care and eldercare • Support for neurodivergent adults, children, and caregivers • Caregiving assistance for elderly and special needs individuals • Employee Assistance Program (EAP) • Paid Parental Leave • Support for fertility, birthing, postpartum, and age-related hormonal changes • Bereavement leaves • Military leave • Personal leave • Family and Medical Leave (FML) • Jury and Witness Duty Leave • Performance-based compensation and reward and recognition opportunities

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