Connection Advisor Associate, Call Center, Healthcare Scheduler

Job not on LinkedIn

🕒 August 18

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Be Well Pharmacy

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Be Well Pharmacy is a patient-facing pharmacy service that helps patients manage prescriptions and interact with their healthcare providers through a connected patient portal. The company provides online prescription refill requests, appointment management, access to test results and doctor communications, and integrates with electronic health record patient portals such as MyChart for streamlined medication and care coordination.

📋 Description

• Answer assigned inbound calls and prioritize, screen, or redirect calls as needed • Answer questions, handle routine matters, and take messages • Schedule, cancel, and reschedule patient appointments • Obtain and accurately capture demographic, emergency contact, and health insurance information • Complete multiple types of patient registrations accurately and professionally • Shadow and mentor newly onboarded Connection Advisor Associate team members • Recommend and support change and process improvement initiatives • Complete training and continuing education courses • Complete work assignments within the allotted time • Request and process co-pay, pre-pay, and outstanding-balance payments • Meet key performance and call quality standards • Transfer calls to the Hennepin Healthcare Nurse Line and escalate calls as needed • Perform other duties after appropriate training

🎯 Requirements

• High School Diploma • One year data look-up/data entry experience • Two years’ experience in customer service involving complex analytical problem-solving skills • One year’s experience in a call center with an emphasis in customer service/medical industry • One year of remote work experience • An approved equivalent combination of education and experience • Ability to work within a 100-mile radius of the downtown campus • Quiet working environment, high-speed internet, fire alarm, and desk space for remote work • Excellent organizational, analytical, critical thinking, written, and verbal communication skills • Ability to work cohesively, effectively, and respectfully with individuals from diverse backgrounds • Ability to work in a team environment and independently • Ability to meet quality standards for patient registrations, scheduling, data entry, and customer service • Technical proficiency in basic computer skills and applications including Microsoft Office, Outlook, and softphones • Basic knowledge of medical terminology and health insurance • Ability to work in a fast-paced, highly structured, and continually changing environment • High level of attention to detail • Active listening skills • Ability to work independently and remotely • Ability to become technically competent with HHS computerized systems and perform basic troubleshooting • Successful completion of background checks and pre-employment requirements

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability insurance • Long-term disability insurance • Retirement funds • Paid Time Off • Tuition reimbursement • License and certification reimbursement (available only for benefit-eligible positions) • Computers, monitors, keyboard, mouse, and phone supplied by Hennepin Healthcare for remote work