Healthcare Call Center Representative

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Sarnova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 $500k Venture Round - Sarnova on 2009-12

Healthcare • B2B • SaaS

Sarnova is a healthcare-focused distribution and services company whose family of businesses (including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech) supplies products, equipment, services and technology across the emergency medical services (EMS) and acute care continuum. For nearly 50 years the group has distributed more than 100,000 health and safety products to EMS providers, hospitals, schools, businesses and government agencies, and also provides respiratory/anesthesia/critical care solutions, AED sales and program management, CPR training, and a cloud-based EMS billing and business intelligence platform. Sarnova is a portfolio company of Patricia Industries/Investor AB.

📋 Description

• Answer a high volume of incoming patient calls and provide prompt, courteous, accurate assistance • Address patient questions, concerns, and billing inquiries with empathy • Evaluate caller needs and determine the correct resolution path using client-specific rules and workflows • Gather information, resolve issues when possible, and complete follow-up actions • Place outbound calls, send emails, and fax requested information as needed • Research issues by reviewing account details, contacting third parties, and gathering documentation • Maintain detailed, accurate documentation in the patient account system • Protect confidentiality by adhering to HIPAA regulations and compliance standards • Meet or exceed established daily quotas • Manage workload efficiently in a fast-paced, high-volume environment • Communicate effectively with the team and contribute to continuous improvement • Perform additional duties as assigned

🎯 Requirements

• High School Diploma or Equivalent required • Proficient computer skills, including MS Outlook, Word, and Excel • Ability to type a minimum of 40 WPM with accuracy • Familiarity with insurance billing is a plus; comprehensive training is provided • Bilingual English/Spanish preferred • Ability to remain calm under pressure and in high-volume situations • Ability to manage a high workload and meet tight deadlines • Ability to handle sensitive conversations professionally • Strong problem-solving skills and ability to determine appropriate resolutions • Clear, professional communication skills • Exceptional attention to detail and accuracy • Skilled at multitasking, organizing, and prioritizing work • Reliable, punctual, and dependable • Ability to independently manage the role, goals, and business practices in a remote environment • Adherence to HIPAA regulations and compliance standards

🏖️ Benefits

• Competitive salary, commensurate with experience • Comprehensive benefits package • 401(k) Plan • Fully remote work arrangement