Connection Advisor Intermediate, Call Center – Healthcare Scheduler

Job not on LinkedIn

🔥 1 hour ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $21 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Be Well Pharmacy

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

📦 Logistics

🍽️ Food & Beverage

Healthcare • Logistics • Food & Beverage

Be Well Pharmacy is a community/retail pharmacy that dispenses prescription medications and provides medication management and refill services. The company appears to support patient-facing digital workflows—such as online prescription refill requests, secure communication with clinicians, and appointment management—by integrating with patient portals (e. g. , MyChart). It focuses on helping consumers manage medications and basic wellness needs through in-person and online services.

📋 Description

• Answer incoming calls and meet callers’ needs • Prioritize, screen, and redirect calls as needed • Answer questions, handle routine matters, and take messages • Schedule, cancel, and reschedule patient appointments • Handle complex scheduling involving multiple appointments, providers, and modalities • Confirm and update patient demographic and emergency contact information • Verify and accurately capture patient health insurance information • Complete multiple types of patient registrations professionally and accurately • Troubleshoot basic and complex issues and provide information • Assist with shadowing and mentoring newly onboarded Connection Advisor Associate and Intermediate team members • Recommend and support process improvements while upholding standard workflows • Complete training and continuing education for compliance with Federal, State, and HHS guidelines • Complete work assignments within the allowed time • Request and process co-pay, pre-pay, and outstanding balance payments • Meet key performance and call quality standards • Transfer calls to the Hennepin Healthcare Nurse Line • Escalate calls to the Team Coordinator or Supervisor as needed • Perform other duties after appropriate training

🎯 Requirements

• High School Diploma • One year data look-up/data entry experience • Two years’ experience in customer service involving complex analytical problem-solving skills • One year experience in a call center with emphasis in a customer service/medical industry • 6 months of Connection Advisor Associate experience or specialized clinic operational experience • One year of remote work experience • An approved equivalent combination of education and experience • Preferred: One year of post-secondary education • Preferred: Healthcare Call Center experience • Working knowledge of Epic cadence and prelude • Patient registration experience preferred • Excellent organizational, analytical, critical thinking, written, and verbal communication skills • Ability to work cohesively, effectively, and respectfully with individuals from diverse backgrounds • Ability to work in a team environment and independently • Ability to analyze situations quickly and escalate as needed • Accuracy in patient registrations, scheduling, data entry, and customer service • Technical proficiency in basic computer skills and applications such as Microsoft Office, Outlook, and softphones • Basic knowledge of medical terminology and health insurance • Ability to work in a fast-paced, highly structured, and continually changing environment • High level of attention to detail • Active listening skills • Ability to work independently and remotely • Ability to become technically competent with HHS computerized systems and perform basic troubleshooting • Must successfully clear all background checks and pre-employment requirements

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability insurance • Long-term disability insurance • Retirement funds • Paid Time Off • Tuition reimbursement • Computers, monitors, keyboard, mouse, and phone supplied by Hennepin Healthcare • Eligible for benefits • Regular employment status