Call Center Outreach Specialist, Initial Contact

🔥 20 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vacatia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

✈️ Travel

🏨 Hospitality

🏪 Marketplace

💰 $20M Series B - Vacatia on 2021-11

Travel • Hospitality • Marketplace

Vacatia is an online travel marketplace specializing in resort residences and vacation rentals — condos, suites and resort-style homes — with integrated options to rent, subscribe, or buy and sell timeshare inventory. The company operates booking, guest-care and owner-services for legacy resort owners and partners (including Disney Vacation Club, Royal Resorts and Westgate), offers timeshare resale and point-transfer tools, flexible payment (FlexPay), and destination search and calendar tools for travelers worldwide.

📋 Description

• Contact potential guests to inform them of gifts and complimentary vacations tied to their selected entry forms • Engage potential customers and overcome objections • Facilitate three-way calls to reach necessary parties • Transfer qualified leads to coordinators to finalize arrangements • Work with the telemarketing team and Assistant Manager to meet outreach goals • Accurately track results in internal systems • Support evolving departmental needs through assigned duties • Own the lead pipeline from initial contact and messaging through nightly callback scheduling • Utilize proprietary software to organize outreach data and execute a consistent, high-frequency callback schedule

🎯 Requirements

• Flexibility to work a schedule that includes evenings • Flexibility to work weekends or holidays if needed • Previous call center experience in a similar high-volume environment is preferred • Proven track record of establishing rapport and presenting information effectively to diverse customers • Ability to adapt quickly to technical platforms or new learning systems • Ability to effectively communicate and interact with others through telephone and personal contact

🏖️ Benefits

• Commission • Complimentary vacation opportunities for potential guests are part of the outreach offering, not an employee benefit