District Leader – Call Center Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Call Center Representative

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SDKIntel

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

🔐 Security

☁️ SaaS

🤝 B2B

Security • SaaS • B2B

SDKIntel is a small, focused team that provides deep mobile SDK intelligence for iOS and Android apps, concentrating on verticals such as EU fintech and banking. They decrypt and analyze app binaries (including tamper-hardened iOS binaries) to map third-party SDKs inside apps, producing confidence-scored detections and structured intelligence briefs (JSON, XLSX, PDF) and data feeds. Their customers include SDK vendors, security & compliance teams, and M&A/investment teams; offerings include bespoke vertical briefs, movement tracking, switch-target lists, competitor footprint maps, and analyst walkthroughs. Their methodology emphasizes binary-level analysis, strict confidence criteria, and vertical-scoped reports delivered on a cadence.

📋 Description

• Lead, coach, develop, and support a team of Client Results Specialists • Conduct coaching sessions, performance evaluations, and development planning discussions • Monitor and manage quality, productivity, attendance, compliance, and customer experience metrics • Support recruiting, onboarding, training, engagement, and retention initiatives • Lead day-to-day contact center operations • Drive service levels, productivity targets, quality standards, and client expectations • Monitor performance metrics and implement improvement actions • Analyze trends to enhance customer, patient, and employee experiences • Partner with Workforce Management, Quality, Training, and Operations teams • Ensure adherence to client requirements, company policies, procedures, and regulatory guidelines • Lead continuous improvement initiatives • Develop and implement strategies to improve business results • Support client initiatives and program objectives • Assist with reporting, analysis, forecasting, and business recommendations • Coordinate projects and competing priorities • Build and maintain client and stakeholder relationships • Communicate performance, risks, opportunities, and recommendations • Resolve escalated Specialist, customer, operational, and client issues

🎯 Requirements

• Bachelor's degree preferred or equivalent experience • 3+ years leading teams in a contact center or customer service environment • Demonstrated experience leading, coaching, and developing frontline employees • Strong communication, presentation, and interpersonal skills • Experience analyzing operational performance metrics and implementing improvement strategies • Strong problem-solving and critical-thinking abilities • Ability to manage multiple priorities, projects, and deadlines • Experience with CRM, workforce management, reporting, and customer relationship management tools • Working knowledge of customer service operations, quality management, and performance management practices • Experience collaborating across multiple functions • Experience leading teams in patient support highly preferred

🏖️ Benefits

• Remote work arrangement • Flexible workforce model • Trusted, remote, and empathetic human expertise • Global reach and adaptability