Call Center Triage Registered Nurse

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Alaska, +45 more states – Remote

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💵 $26 - $74 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Extend care during and outside regular Oak Street Health clinic hours by addressing patients’ medical, social, and psychological needs telephonically • Provide confident and professional service to OSH patients • Follow the current Prescription Refill policy • Remain engaged with patients without background distraction • Document clearly and precisely during calls • Complete documentation for all patient requests before ending calls • Check the CareReq queue and ensure CareReqs are complete • Complete tasks and requests within the role’s scope and ability • Schedule off-cadence or requested patient appointments • Arrange transportation for clinic visits • Strive to meet organizational and departmental metrics • Perform other duties as assigned

🎯 Requirements

• Active, non-probationary state Registered Nurse license in all states of OSH practice • Proficient PC skills and computer literacy • Basic Google Suite skills and ability to navigate systems • Prior remote work experience • Ability to obtain high-speed internet and hardwire equipment to router/modem • Distraction-free and private remote work environment • Reliable dependent care during working hours • Ability to provide own transportation when on-site support is required for employees located within 50 miles of a physical OSH location/center • Ability to participate in classroom-style remote training sessions • High conscientiousness, professionalism, and reliability in a remote work environment • Ability to manage time and work autonomously with consistent reliability • Ability to work flexible shifts, including evenings, weekends, and holidays • US work authorization • Ability to complete continuing education and licensure requirements

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

Apply Now

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