Call Center LPN

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Provide telephonic professional nursing services in support of client-funded contracts • Make outbound phone calls to patients enrolled in patient programs • Receive inbound phone calls from patients, healthcare professionals, and consumers • Answer questions and suggest appropriate patient resources • Make referrals for additional training, support groups, program materials, or literature • Recommend that patients contact personal physicians for additional information, directions, and care • Assemble accurate, timely, and clear data and complete summaries of follow-up calls, patient inquiries, and outcomes • Complete patient teaching related to product use • Participate in program-specific customer meetings and training sessions • Participate in program-specific orientation meetings and demonstrate clinical competency in electronic/written tests • Perform special projects and other duties related to contract performance

🎯 Requirements

• Minimum- associate degree and professional nursing license • Practical Nurse License (LPN) in good standing in the state in which you work and/or cross-licensed in other states • Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation • Telephonic nursing roles are required to have a California State License; candidates do not need to hold a California license at the time of hire but must be willing to obtain one once hired, as well as additional single-state licenses upon request • 2-5 years’ experience • Basic database and office navigation skills • Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone • Ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials • Ability to interpret information shared by the patient to determine the next steps as the individual case may warrant • Must work Mon-Fri 8a-5p CST, with 1 late night per week from 10a-7pm CST at the employee's discretion

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement (after 90 days of employment) • Flexible work environment • 20 days PTO • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability (after 90 days of employment) • Long term disability • Life insurance • Discount programs