Call Center Supervisor – FINRA Certified

🔥 12 hours ago

⚜️ Louisiana, New York, +6 more states – Remote

⚜️ Louisiana – Remote 🗽 New York – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DXC Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

DXC Technology is a prominent global IT services company that provides a wide range of technology solutions and services to businesses. DXC specializes in helping its clients transform their business processes and IT systems, leveraging modern technologies like cloud computing, analytics, and cybersecurity solutions. With a focus on enterprise clients, DXC Technology drives digital innovation, ensuring organizations can navigate the complexities of the modern technological landscape effectively.

📋 Description

• Supervise, coach, and develop a team of Customer Service Representatives • Ensure adherence to regulatory and compliance standards, including FINRA guidelines and internal audit requirements • Monitor team performance through KPIs, quality assurance metrics, and call evaluations • Develop and implement customer service strategies, policies, and procedures • Provide ongoing training and mentorship on compliance, systems, and product knowledge • Manage and resolve complex customer escalations • Collaborate cross-functionally to ensure a seamless and consistent customer experience • Maintain accurate customer interaction documentation in CRM systems and ensure data integrity • Stay current on industry trends, regulatory updates, and product changes

🎯 Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience) • Minimum of 3–5 years of experience in customer service, preferably within insurance, banking, or financial services • Proven leadership experience with a strong track record of coaching and developing teams • Strong understanding of financial services regulations and compliance standards • Excellent communication, interpersonal, and problem-solving skills • Ability to manage multiple priorities in a fast-paced, high-volume environment • Proficiency in Microsoft Office and CRM systems • Active FINRA licenses, such as SIE, Series 6 and/or Series 7, and Series 63 and/or Series 65/66 • Ability to maintain and renew licenses in good standing throughout employment • Strong knowledge of FINRA compliance, securities regulations, and client interaction standards • Experience working in a regulated financial environment, ensuring adherence to audit and compliance controls

🏖️ Benefits

• Fully remote role within the United States • Flexible support for different time zones or business needs • In-person collaboration prioritized while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances • Inclusive work environment • Equal Opportunity employment • Disability accommodations available • Federal, state, and locality applicant postings available in English and Spanish where required