Account Manager

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Belay Diagnostics

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🧬 Biotechnology

🔬 Science

Biotechnology • Science

Belay Diagnostics is a clinical diagnostics company that develops and offers proprietary cerebrospinal fluid (CSF) liquid biopsy genomic tests (Belay Summit, Belay Ascent, Belay Vantage) to help clinicians detect, classify, monitor, and manage primary and metastatic central nervous system malignancies. Their assays provide validated, minimally invasive alternatives to cytology, MRI, and invasive tissue biopsy by delivering genomic profiling to inform diagnosis, treatment selection, and disease monitoring. The company also provides clinician- and patient-facing portals, sample handling guidance, and reporting to support test ordering and clinical decision-making.

📋 Description

• Partner closely with the territory BDE to develop and execute account-level strategies that drive Belay test volume growth at high-priority hospital and health system customers • Serve as the primary post-onboarding point of contact for strategically important accounts, owning the day-to-day relationship and ensuring a consistently exceptional customer experience • Build and maintain strong working relationships with laboratory leadership, lab directors, pathologists, clinical laboratory scientists, and support staff at target accounts • Collaborate with clinical care teams — including nursing, case management, and neuro-oncology coordinators — to ensure Belay testing is integrated into relevant care pathways and ordering workflows • Identify and address barriers to test utilization by working cross-functionally with Belay’s operations, lab, and market access teams to resolve issues quickly and effectively • Monitor account-level testing trends and proactively develop action plans to address volume gaps, underutilization, or workflow inefficiencies • Conduct regular business reviews with key stakeholders at priority accounts to communicate performance metrics, reinforce clinical value, and identify opportunities for growth • Work closely with Belay’s laboratory and operations teams to ensure specimen logistics, requisition processes, and result delivery are optimized for each account • Support the BDE in transitioning newly onboarded accounts by executing the hand-off checklist and assuming ownership of the ongoing customer relationship • Maintain accurate and complete documentation of all customer interactions, account intelligence, and action items in the Company’s CRM platform • Communicate relevant competitive intelligence, market dynamics, and customer feedback to the BDE and senior leadership on an ongoing basis • Actively contribute to the continuous improvement of Belay’s commercial and operational processes by surfacing insights gathered from customer interactions • Represent Belay Diagnostics at relevant local and regional professional events, tumor boards, and institutional meetings as appropriate • Operate with a high degree of responsiveness, urgency, and professionalism when addressing customer-facing issues or internal escalations • Be responsive and nimble when dealing with the demands of both internal and external customers and partners • Work products must be delivered in a timely and professional manner

🎯 Requirements

• Bachelor’s degree with 3+ years of experience in laboratory diagnostics, oncology, or clinic-adjacent role within a hospital setting (e.g. RN, Lab Tech, Clinical Coordinator) • Relevant experience working within or selling into hospital laboratory, pathology, or clinical operations environments strongly preferred • Familiarity with laboratory workflows, specimen handling processes, and the operational dynamics of hospital-based laboratory departments • Experience interacting with laboratory personnel, including support staff and laboratory directors • Strong interpersonal and communication skills with a proven ability to build credibility and trust with clinical, laboratory, and administrative personnel • Ability to articulate the clinical and economic value of specialized laboratory testing to diverse audiences • Familiarity with CRM platforms, Microsoft Excel, and standard business applications • Demonstrated time management and organizational skills with the ability to manage multiple priorities simultaneously across a defined territory • Must be willing to travel overnight

🏖️ Benefits

• Health benefits (Medical, Dental, Vision, Life, and Long-Term Disability) • 401(k) program