Global Reservations Sales Specialist

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🕒 3 days ago

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Benchmark

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1979

🚀 Aerospace

🔧 Hardware

Aerospace • Hardware • Industrial

Benchmark is a global engineering and advanced manufacturing company that provides end-to-end product lifecycle solutions — from design engineering and technology building blocks to advanced manufacturing, testing and aftermarket support — for demanding markets such as commercial aerospace, defense, medical technologies, advanced computing, semiconductors and next‑gen communications. It offers capabilities in precision mechanical and PCB assembly, microelectronics, mmWave and RF design, optics, liquid-cooled high‑performance computing, automation and robotics, and systems integration, with global facilities and a focus on quality, sustainability and lifecycle management.

📋 Description

• Handle and convert incoming guest calls always meeting touchpoint expectations during guest interactions to close the sale. • Ensure compliance with GRSC call flow, touchpoints, and selling strategies. • Complete daily administrative routines (system logins, checklists, e mails, trainings). • Ability to learn and adapt to new systems and technological advances. • Manage guest voicemails and conduct callbacks. • Monitor and manage property waitlists, including availability checks and guest callbacks. • Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training). • Complete additional training and ongoing development as assigned. • Participate in daily/weekly/monthly huddles and communication meetings as needed or required. • Ability to engage with guests, team members and leaders in a positive manner and tone in all forms of communication. • Review personal and team performance statistics in NEO. • Monitor and meet conversion, calls handled percentage, and shop call expectations. • Perform additional duties as assigned by Leads, Supervisor, Manager, or Director.

🎯 Requirements

• Ability to work in a remote work setting with a quiet and free of distraction background. • Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required. • Prior experience in hotel and sales required. • Strong internet with hot spot back up, dual computer screen required • Strong computer and typing skills with knowledge of navigating the internet and using various software programs. • Excellent written and verbal communication skills. • Strong organizational and time-management skills.

🏖️ Benefits

• comprehensive health insurance • retirement plans • paid time off • on-site wellness programs • local discounts • employee rates on hotel stays • ongoing training and development opportunities