Director of Business, People Operations

🕒 August 27

🇺🇸 United States – Remote

💵 $100k - $140k / year

⏰ Full Time

🔴 Lead

👥 People Operations

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omniscient Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

🛍️ eCommerce

📣 Marketing

Consulting • eCommerce • Marketing

Omniscient Digital is an organic growth agency that specializes in helping B2B software companies turn SEO and content into effective growth channels. They offer a range of services including SEO and content strategy, content production, content optimization, link building, and digital analytics. With a focus on tailored solutions, Omniscient Digital builds sustainable organic growth programs designed to increase search visibility, drive traffic, and generate leads for their clients.

📋 Description

• Own team utilization, capacity planning, and billability • Maintain the resource model for team capacity and hiring needs • Forecast capacity, flag staffing risks, and automate routine reporting • Build and manage workforce planning, including headcount strategy, hiring schedules, progression paths, pay bands, and team economics • Own operational inputs to financial conversations, including service-line margin, staffing cost, time-tracking accuracy, and project profitability • Build tooling to surface margin anomalies and scope creep and shorten reporting cycles • Design and own the delivery operating system, including SOPs, handoffs, onboarding, quality gates, and Asana visibility for client work • Document, own, and optimize repeatable processes and scope AI workflows to automate them • Own people operations, including onboarding, ramp design, performance management, compensation strategy, multi-country logistics, organizational structure, and systems • Build and manage employee onboarding and retention programs • Own the tool stack and vendor ecosystem, including time tracking, project management, CRM, AI tools, file storage, and integrations • Lead weekly reviews, monthly check-ins, and quarterly and annual planning • Drive AI and automation adoption across operations, including roadmap, prioritization, build-versus-buy decisions, and adoption tracking • Report to the CEO, join the leadership team, and manage a Senior Recruiter and Business Operations Manager • Collaborate with the Financial Controller, Chief Growth Officer, Chief Customer Officer, and Client Success Directors

🎯 Requirements

• 5 to 8 years of operations experience • At least 3 years in agency, consulting, or professional services • Direct people-management experience, including managing ops coordinators, analysts, or managers • Experience coaching, setting expectations, giving hard feedback, and holding people accountable without micromanaging • Experience owning utilization and gross margin reporting • Ability to explain services-business gross margin drivers and actionable levers • Experience shipping AI into an organization, with a workflow still in production • Ability to identify what the AI workflow replaced, its users, and its operational impact • Systems-minded approach to documenting, automating, and deleting processes before adding headcount • Clear and concise written and verbal communication • Ability to gain organizational buy-in and drive change • Comfort working in ambiguity • Meticulous attention to detail • Must be based in US Eastern or Central Time • Work hours must overlap at least 3 hours with US Eastern Time • Work authorization in the United States is requested in the application

🏖️ Benefits

• 90% of medical, dental, and vision insurance premiums paid for employees in the US • 401k with employer match: 100% of contributions up to the first 3% of pay, then 50% of contributions on the next 2% • Opportunity to participate in quarterly profit share program after 1 year of employment • Unlimited vacation; minimum of 14 days recommended annually • $2,000 learning and development stipend after 1 year of employment • Kindle and 1 Kindle book per month through the free books program • $50 per month networking stipend for coffee or lunch • 100% remote flexibility • Annual team offsites/team trips