Implementation Manager

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Bestow

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

☁️ SaaS

Fintech • Insurance • SaaS

Bestow is a leading life insurance SaaS platform provider that offers innovative technology solutions for life and annuity insurance carriers. By providing tools such as digital applications, customizable underwriting engines, and comprehensive customer portals, Bestow helps streamline the entire insurance process from quoting to policy administration. The company focuses on enhancing the speed and efficiency of insurance operations, enabling carriers to launch new products swiftly and optimize their customer service capabilities.

📋 Description

• Manage the day-to-day implementation process and timeline from kickoff to go-live, serving as a primary delivery point of contact for client stakeholders. • Collaborate cross-functionally with internal teams such as product, engineering, customer success, and compliance to ensure client needs are met while maintaining alignment with our platform’s capabilities and roadmap. • Work directly with Business Systems Analysts and Engineers to implement our core offering for enterprise customers. • Manage the intake and release coordination of change requests and platform implementations • Write clear requirements for Engineering teams, and manage development backlogs for carrier change requests and platform implementations • Build project plans and manage internal and external agendas to ensure cross-team alignment on scope, dates, and dependencies. • Partner with Product Managers, Designers, and Technical Program Managers to deliver roadmapped initiatives to enterprise customers. • Document initial scope and ongoing scope changes and decisions throughout the partner implementation process, including supporting the change request processes. • Track and communicate risks clearly to internal and external stakeholders.

🎯 Requirements

• 3+ years in client-facing implementation, project management, or solution delivery roles, ideally in the SaaS or InsureTech space. • Proven experience managing multi-stakeholder software implementations, preferably within regulated industries or with insurance carriers. • Strong organizational skills with the ability to manage multiple projects and timelines simultaneously. • Demonstrated ability to take initiative, problem-solve, and drive outcomes with guidance from senior leadership. • Familiarity with the insurance industry - insurance product types underwriting, policy admin systems, or regulatory requirements is a strong plus. • Solid communication and interpersonal skills, with the ability to build reliable relationships with client teams. • Action oriented and ownership (follows through on what they say they’ll do) • Comfortable collaborating across technical and non-technical teams to solve problems and deliver solutions. • Proficiency with project management and documentation tools such as Jira, Confluence, Google Sheets, and Google Docs.

🏖️ Benefits

• Competitive salary and equity based on role • Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs • 100% paid-premium option for medical, dental, and vision insurance • Lifestyle stipend to support your physical, emotional, and financial wellbeing • Flexible work-from-home policy and open to remote • Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting • Employee-led diversity, equity, and inclusion initiatives