Account Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Bestpass

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🚗 Transport

☁️ SaaS

Transport • SaaS

Bestpass is a toll management platform that simplifies the process of managing tolls for fleets. The company provides a hassle-free solution with a single statement for all toll activity, offering advanced analytics and comprehensive coverage across major U. S. toll roads. Bestpass aims to reduce manual work and violations by consolidating toll accounts into one system, thereby improving fleet operations and bringing significant cost savings. Trusted by fleets nationwide, Bestpass offers both regional and plate-only coverage and provides fleet managers with 24/7 online access to toll data.

📋 Description

• Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling by being inquisitive, understanding the customers’ needs, and applying a partner-based approach to sales • Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base • Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value • Ownership of customer engagement including customer upsell/cross-sell and renewals • Establish, manage, and grow value-based relationships through exceptional communication and follow through to ensure customer satisfaction, resulting in high customer retention • Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions for Colibri to improve our business solutions using the customer feedback loop • Responsible for account retention, growth, and upsell-cross sell • Educate clients on new features, assist with extending their utilization, obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups • Actively drive customer references and case studies

🎯 Requirements

• 3 to 5 years of experience • Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders • Customer-first mindset • Ability to understand customers’ needs and manage client expectations • Strong work ethic and ability to manage high levels of volume across multiple customers and projects, with varying degrees of priorities, while fostering retention and loyalty in a fast-paced environment • PowerPoint, Word, and Excel skills are a plus • Salesforce or other CRM platform experience preferred • Excellent verbal and written communication skills • Ability to leverage your creativity, intellect, and results-oriented attitude

🏖️ Benefits

• Health insurance • 401(k) retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities