Customer Service Representative, English/Spanish Bilingual

🔥 20 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 34 days.
• No salary listed.

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Bestpass

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

📦 Logistics

🚗 Transport

☁️ SaaS

Logistics • Transport • SaaS

Bestpass is a toll management platform that simplifies the process of managing tolls for fleets. The company provides a hassle-free solution with a single statement for all toll activity, offering advanced analytics and comprehensive coverage across major U. S. toll roads. Bestpass aims to reduce manual work and violations by consolidating toll accounts into one system, thereby improving fleet operations and bringing significant cost savings. Trusted by fleets nationwide, Bestpass offers both regional and plate-only coverage and provides fleet managers with 24/7 online access to toll data.

📋 Description

• Provide professional, friendly, solutions-focused customer support across phone, live chat, and email • Serve as the first point of contact for customer inquiries across Fleetworthy’s product suite • Investigate and resolve customer issues, including billing questions, determining when to resolve independently and when to escalate • Maintain and update customer accounts in proprietary internal platforms and CRM software • Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience • Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and participating in continuous improvement efforts

🎯 Requirements

• Associate degree in Business, Communications, or related field required • 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment • Structured problem-solving skills; ability to resolve issues independently and determine when to escalate • Excellent verbal and written communication skills; ability to build trust and de-escalate tense issues • Ability to support colleagues, build working relationships, and contribute to team goals • Ability to mentor, share ideas, and foster a positive, inclusive environment • Organized and detail-oriented; able to manage and prioritize workload while maintaining accuracy and professionalism • Proficient with MS Office (Excel, Word, Outlook, PowerPoint); Excel is a must • Familiarity with Salesforce or similar CRM systems • Bilingual English/Spanish is stated as a preference and is not required

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