Case Builder Team Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $19 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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Le'Fant LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

⚖️ Legal

Consulting • Logistics • Legal

Le'Fant LLC is a management consulting firm dedicated to enhancing the capabilities of Federal Agencies in supporting Service Members, Veterans, and their families. With a team led by individuals with significant military and government experience, they specialize in a range of services including management consulting, technology and engineering solutions, human resource management, and marketing and advertising. Their mission emphasizes integrity, innovation, and accountability as they strive to improve organizational processes and provide superior support to the Federal Government.

📋 Description

• Support a team of remote Case Builders to ensure productivity, quality of work, and departmental goals • Act as a primary source of knowledge and Subject Matter Expert for Case Builders • Complete Clarification Responses for absent case builders • Build cases when necessary and directed by the Team Supervisor • Monitor team responsiveness and provide regular insights to the supervisor • Assist Case Builders with procedural questions • Review unbuilt cases and expedite late cases • Log Case Building errors • Address and resolve escalation requests • Assist other departments with Case Building inquiries • Ensure audit/compliance action-item emails are addressed • Audit built cases for compliance with build procedures, VA requirements, and diagnostic requirements • Support Case Builders in finalizing cases • Provide feedback to the Case Builder Supervisor on coaching and mentoring needs • Monitor and respond to Case Builder emails and inquiries • Reassign cases within the team queue to balance distribution and meet daily quotas • Proofread and suggest edits to Clarifications • Maintain ongoing communication with Case Builder Supervisors • Receive directions and assignments from Case Builder Supervisors • Refer concerns and recommendations to the team supervisor or other departments • Perform other assigned duties

🎯 Requirements

• Eligible to work in the United States • All work must be performed within the United States • Must be eligible for a public trust clearance • High School Diploma or equivalent • 4+ years of related experience or equivalent combination of education and experience • Minimum of 2 years of previous Case Building experience supporting the Veterans Administration • Proficient in Microsoft Office Suite, Adobe Acrobat/PDF tools, general internet research, and other resources as needed • Reliable access to stable internet • Able to perform work while on camera and using a microphone • Able to use telephone, text, email, messaging apps, and video calls and communicate clearly • Excellent organizational, written, and verbal communication skills • Ability to safely perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards, including qualitative and/or quantitative productivity standards • Ability to perform comfortably in a fast-paced, deadline-oriented work environment

🏖️ Benefits

• 401K matching • Customized health plans • Dental and vision insurance • Life insurance • Short and long term disability coverage • Incentives program to recognize exceptional behavior • Health & Welfare fringe benefit of $4.93 per hour, which may be used to provide health insurance or other qualifying benefits as defined by the SCA • Paid holidays • Paid time off • Flexible hours • Remote work

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