Bilingual Customer Service Representative – Broker Services, English/Spanish

Job not on LinkedIn

🔥 3 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Serve as a key point of contact for customers in English and Spanish • Provide professional and accurate support for routine and complex inquiries • Research and resolve customer issues • Educate customers on applicable plans, policies, procedures, tools, and resources • Document customer interactions • Coordinate with appropriate teams when additional review is required • Handle inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility • Process Medicare contracts and appointments • Verify certifications • Review commission inquiries • Perform data entry • Assist with credentialing and recredentialing questions • Support background check review and documentation • Deliver accurate, compliant, and positive customer experiences

🎯 Requirements

• Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages • Must be located in either Eastern or Central Time Zone • Strong verbal and written communication skills with a customer-focused and empathetic approach • Strong research, problem-solving, and analytical skills • Ability to navigate multiple systems, applications, and resources simultaneously • Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information • Ability to understand and apply established policies, procedures, and regulatory requirements • Strong data entry and documentation skills • Ability to manage multiple priorities in a fast-paced service environment • Demonstrated accountability and ownership in researching and resolving customer inquiries • High school diploma or equivalent (GED) required • Previous customer service, call center, broker services, or health insurance experience preferred • Experience supporting brokers, producers, agents, or other external business partners preferred • Knowledge of Medicare products, contracting, appointments, certifications, and commissions preferred • Familiarity with health insurance terminology, benefit plans, enrollment processes, and regulatory requirements preferred • Experience working across multiple systems in a high-volume service or processing environment preferred • Proficiency with Microsoft Office applications preferred

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility

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