Customer Support Specialist – Global

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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beehiiv

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

☁️ SaaS

📱 Media

🤝 B2B

SaaS • Media • B2B

beehiiv is a SaaS platform that enables creators, publishers, and businesses to build, grow, and monetize newsletters and publication websites with no-code tools. It provides a newsletter editor, website builder, AI automations, growth tools (referral programs, pop-ups, boosts), audience segmentation, analytics, and an integrated ad network and monetization features such as paid subscriptions and sponsorships. The platform targets individual creators, media brands, and businesses looking to publish content, engage audiences, and generate revenue from their newsletters and sites.

📋 Description

• Act as the main point of contact for customer escalations and drive timely, proactive resolution • Manage customer relationships throughout the lifecycle, from onboarding through ongoing support and renewal • Understand business leaders’ needs and map beehiiv’s solutions to their goals • Coordinate with internal teams to provide effective customer support • Advocate for customers and drive cross-functional projects across Sales, Product, and Support • Unblock and assist users in achieving their desired outcomes • Create and maintain documentation and processes to assist users and improve internal processes • Build reusable assets such as prompts, macros, documentation, and small automations • Work nights, weekends, and holidays as needed, including one weekend day per week

🎯 Requirements

• 3+ years of working in a similar support role • Prior experience working with Zendesk and other support tools • Excellent customer relationship management skills • Solid communication, listening, and writing skills • Technical problem-solving skills • Strong organization skills; able to work independently with little direction when necessary • Genuine excitement about scaling a nascent platform • An ownership mentality • Experience building something with AI, including prompts, refined workflows, or task automation • Experience working at an email platform is a huge plus • Must be available to work nights, weekends, and holidays • Must be able to work one weekend day per week • Comfortable with rapid iteration and frequent context switching • AI fluency is required • High expectations for both speed and quality

🏖️ Benefits

• Competitive salary • Stock options • Health, dental, and vision Insurance • 401(k) employer match • Unlimited PTO (mandatory 10 days per year minimum) • Annual in-person team retreat • Unlimited book budget • Monthly Wellness Days • Flexible work arrangements/support for personal and professional fulfillment

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