Licensed Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🌵 Arizona, New Jersey, +7 more states – Remote

🌵 Arizona – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🍑 Georgia – Remote

💵 $43k - $46k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PHLY

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

📱 Media

🛍️ eCommerce

⚽ Sports

Media • eCommerce • Sports

PHLY is a digital media and lifestyle company for diehard Philadelphia sports fans. We provide daily podcasts for all teams in the market while also creating the best community and culture for Philly sports fans, making it more fun to be a Philly sports fan. PHLY is a part of ALLCITY Network.

📋 Description

• Address customer needs and concerns via phone and email • Respond to inquiries about eligibility and coverage • Make changes to in-force policies • Assist with claim submissions • Process cancellations and non-renewals • Clarify billing questions • Document customer interactions and update policy information • Handle inbound customer calls and outbound follow-up • Provide prompt, accurate, and friendly customer service • Evaluate risk and underwriting quality • Align premium with exposure and process transactions within established underwriting authority • Follow underwriting, compliance, and service standards • Complete new business applications for existing customers as needed • Meet established service and production goals • Build relationships with policyholders, agents, and brokers • Help customers resolve insurance and policy needs

🎯 Requirements

• High school diploma or equivalent • Active Property & Casualty (P&C) or Personal Lines insurance license in your state of residence • Previous experience in a customer-facing insurance service role • Associate or bachelor’s degree preferred • Underwriting and/or insurance sales experience preferred • Strong customer service and communication skills • Strong organization and attention to detail • Ability to manage multiple priorities in a fast-paced environment • Collaborative, solutions-focused approach with problem-solving and critical-thinking skills • Proficient computer skills • Experience with Dynamics, Genesys, and Microsoft applications nice to have • Experience working in a hybrid or remote environment preferred • Reliable high-speed internet • Availability for a full-time, 40-hour Monday–Friday schedule with an occasional rotating Saturday (approximately every 4–6 weeks)

🏖️ Benefits

• Eligibility for overtime • Medical, dental and vision coverage • FSA/HSA options • Life insurance • Retirement benefits • Paid time off • Tuition reimbursement • Generous 401K match • Volunteer benefits • Paid vacation • Educational incentives • Family friendly benefits • Investment incentives • Opportunities for growth and internal career opportunities • Fully remote work option within the continental United States • In-office/hybrid work option from the Mount Laurel, NJ office

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