Customer Service Coordinator

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Manage Ryder's eCommerce customers for the Supply Chain Solutions division • Serve as customers' eyes and ears in warehouses • Support the Customer Success Manager with inquiries regarding fulfillment orders, inventory and other customer needs • Interact with clients and the Customer Success Manager to resolve problems and issues • Monitor and manage key performance indicators and perform root cause analysis using operating systems • Provide data processing, reporting analysis and customer-specific support • Collaborate with internal subject matter experts to resolve problems and support projects • Prepare reports and support documents • Support improvement initiatives led by the Customer Success Manager • Prepare for client quarterly and monthly account reviews • Evaluate, quantify and present continuous-improvement opportunities for assigned accounts • Monitor quality • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree required in Business, Logistics, or Transportation • Two (2) years or more of industry related experience required • Two (2) years or more experience in fulfillment and logistics required • Strong verbal and written communication skills • Strong planning and organizational skills • High degree of initiative • Analytical and problem-solving skills • Excellent interpretation of complex statistical data • Computer literacy and proficiency with Microsoft Office Suite (Excel, Word, Access and PowerPoint) and internet-based work tools • Customer service skills • Excellent interpersonal skills • Detail-oriented and customer-focused • Advanced working knowledge of FBAP, TIS, ROL and TM systems • Advanced knowledge of statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod and ILPS • Pacific Standard Time schedule preferred • Must meet any applicable employment, education verification, motor vehicle records, road test, badging or customer background requirements

🏖️ Benefits

• Medical, Dental, Vision Benefits start at 30 Days • 401 (K) Savings Plan with a company match • Discounted employee stock purchase options • Quality employee discounts on tools, cars, appliances, travel and more • All major holidays paid • Paid time off within your first year • Up to 12 weeks paid maternity leave • Comprehensive health and welfare benefits • Prescription, life insurance and disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Potential annual bonus, commission, and/or long-term incentive plan

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