Bilingual Customer Service Representative

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Group O

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

💼 Consulting

Marketing • Logistics • Consulting

Group O is a business process outsourcing company that specializes in a variety of services including supply chain management, packaging solutions, device lifecycle management, and incentives and rebates management. They offer comprehensive third-party logistics (3PL) services such as kitting and assembly, inventory management, and fulfillment. Additionally, Group O provides advanced packaging solutions including custom packaging, sustainable materials, and packaging equipment. Their offerings extend to incentive marketing and tech solutions like call center support and reward card programs. Group O is committed to diversity and social responsibility, ensuring inclusion at all levels and engaging in charitable activities and sustainability initiatives. As a minority-owned business, Group O supports industries in achieving diversity spending goals and environmental stewardship.

📋 Description

• Receive incoming calls regarding inquiries, orders, product information, billing questions, account maintenance, or technical support • Provide prompt, courteous, and accurate responses to customer needs • Listen to customer concerns, identify root causes, and resolve issues using available resources, tools, and knowledge bases • Build rapport and positive customer relationships through empathy, patience, and professionalism • Maintain knowledge of products, services, features, pricing, and promotions through training and documentation review • Assist with orders, returns or exchanges, shipment tracking, and account information • Record customer interactions, inquiries, and resolutions in systems or databases • Generate reports or summaries to track performance metrics, trends, and customer feedback • Collaborate with sales, marketing, and technical support departments on specialized inquiries and escalations • Identify opportunities to improve processes, procedures, service delivery, workflows, tools, and training

🎯 Requirements

• High School Diploma • Basic customer service and phone handling experience • Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally • Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure • Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved • Familiarity with basic computer applications and proficiency in typing and data entry • Adaptability to work in a demanding environment with shifting priorities and a diverse customer base • Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information • Ability to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs • Bilingual English/Spanish

🏖️ Benefits

• Medical, Dental, Vision, and Life Insurance • Flexible Spending Accounts (Medical and Dependent Care) • 401(k) Plan with Company Match • Generous Paid Time Off • 10.5 Paid Holidays • Career Development Opportunities

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